Junior IT Support Engineer

Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.

Neo Group is seeking a talented and enthusiastic Junior IT Support Engineer to join our IT team.

As a Junior IT Support Engineer, you will provide technical support to our employees, troubleshoot hardware and software issues, and assist in the maintenance of our IT infrastructure. This is a great opportunity to gain valuable experience and develop your skills in a supportive and collaborative environment.

Responsibilities:

• Register and process support requests from users (working hours):
• Receive tickets and chat requests from users.
• Thoroughly diagnose user issues to determine their root cause.
• Effectively route support requests to the appropriate specialists or teams.
• Provide technical support to users:
• Assist users in resolving IT issues related to hardware and software, operating systems, networks, applications, and more.
• Provide clear and concise instructions to users on how to troubleshoot issues.
• Escalate complex issues to the appropriate specialists or teams.
• Access Provisioning:
• Granting new employees access to IT systems and services.
• Resetting passwords and unlocking user accounts.
• Managing user access rights to IT systems and services.
• Revoking access for former employees and users who no longer need it.
• Complying with company security policies when granting access.
• Document and track support requests:
• Maintain records of each support request, including the problem description, troubleshooting steps, and outcome (Jira task is enough). If request is Non-Trivial, this request should be documented in Global IT Support Complex Task Documentation
• Track support requests until they are fully resolved.
• Provide users with updates on the status of their support requests.
• Prevent IT issues:
• Develop and implement preventive measures to prevent IT issues.
• Educate users on methods to prevent IT issues.
• Maintain a knowledge base:
• Create and update an IT support knowledge base containing articles, guides, and other resources that may be helpful to users.
• Provide users with access to the IT support knowledge base.
• Collect user feedback:
• Analyze feedback to identify areas where IT support can be improved.
• Professional development:
• Keep their IT support knowledge and skills up-to-date.
• Participate in training and development programs.
• Stay up-to-date on new technologies and trends in IT support.

• Knowledge of Windows, MacOS operating systems.
• Proficiency in software installation.
• Skills in diagnosing PC and peripheral equipment malfunctions.
• Basic understanding of information security concepts.
• Basic understanding of local area networks.
• Excellent communication and customer service skills.
• Hardworking, honest, and responsible.
• Ability to independently troubleshoot and resolve technical issues.
• English proficiency at B1 level.

• Enjoy 5 paid health days per year for those unforeseen sick days or medical appointments.
• Recharge your batteries with 25 paid calendar vacation days annually to explore, relax, and rejuvenate.
• Rest easy with comprehensive medical insurance coverage for employees.
• Stay active and healthy with a monthly sports allowance of $30 net to support your fitness goals.
• Enhance your language skills with English lessons facilitated by our two experienced tutors.
• Stay ahead in your field with access to conferences and professional literature to fuel your growth.
• Boost your energy and morale with complimentary snacks available in the office.
• Foster camaraderie and celebrate achievements through engaging in corporate events throughout the year.

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 8 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you!

Explore Neo Group Further:
For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.

Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!