Service Now DevOps Analyst

As a ServiceNow DevOps Analyst at Netcompany-Intrasoft, you’ll be tasked with gathering and documenting detailed business and functional requirements, particularly focusing on Hardware Asset Management (HAM). You'll analyze data sets, recommend process improvements, and map current workflows using Flow Designer. Additionally, you’ll support HAM processes, act as a liaison between business and technical teams, assist in solution testing and validation, and present solutions to stakeholders using ServiceNow.

To qualify for the ServiceNow DevOps Analyst role at Netcompany-Intrasoft, candidates should have at least 3 years of experience as a Business Analyst, including a minimum of 1 year with ServiceNow implementations. Strong experience in Hardware Asset Management (HAM) and asset lifecycle processes is essential. Other qualifications include proficiency in analyzing large datasets, excellent communication skills, and familiarity with Agile methodologies and tools like JIRA.

Netcompany-Intrasoft is committed to fostering professional development for ServiceNow DevOps Analysts. Employees have access to continuous learning opportunities, including unlimited resources from Udemy for Business and ad-hoc training sessions. You’ll also benefit from a personalized development plan tailored for targeted career growth, ensuring you have the tools and guidance to thrive in your role.

The culture at Netcompany-Intrasoft is defined by collaboration, respect, and a shared commitment to diversity and inclusion. ServiceNow DevOps Analysts work in an environment where ideas are valued, and professionals from various backgrounds can thrive together. The company places a strong emphasis on creating a positive workplace while supporting equal opportunities for all employees.

As a ServiceNow DevOps Analyst at Netcompany-Intrasoft, you will engage in challenging, large-scale projects that directly impact various public and private organizations across Europe. With a focus on digitalization initiatives, you will handle tasks related to Hardware Asset Management, solution testing, and process improvement workflows, contributing to the digital services landscape that affects millions.

When answering this question, highlight your specific experiences with HAM processes, detailing any tools you’ve used for asset tracking, lifecycle management, and reporting. Provide examples of how your contributions led to measurable improvements in asset management efficiency.

Explain your approach to engaging stakeholders, such as using interviews, surveys, or workshops to collect necessary information. Emphasize the importance of creating clear and actionable documentation to ensure alignment between business and technical teams.

Discuss your proficiency with tools like Flow Designer or Integration Hub, providing specific examples of how you’ve utilized these tools to streamline processes. Share any successful outcomes achieved through your automation efforts.

Outline your methodology for data analysis, including any software or analytical frameworks you utilize. Mention specific metrics or KPIs you focus on when evaluating data to inform your recommendations.

Share a specific incident where you encountered obstacles in your analysis or requirements gathering. Focus on the steps you took to overcome the challenges, whether through collaboration, adjustments in approach, or employing different analytical strategies.

Highlight your communication strategies, such as using clear language, avoiding jargon, or creating visual aids to explain complex ideas. Provide examples of how you have successfully bridged gaps between business needs and technical solutions in past roles.

Discuss your understanding and experience with Agile processes, including your role in sprints, daily stand-ups, and iterative development. Share how Agile methodology has impacted your workflow and delivery of projects.

Express your commitment to continuous learning through attending webinars, training sessions, or participating in relevant service forums. Mention any ServiceNow certifications you hold or are pursuing as part of your professional development.

Be specific about a project you led or contributed to, describing the objective, your role, and the outcomes. Highlight how your use of ServiceNow contributed to the project's success and its positive impact on the organization.

Walk through your process for testing and validating solutions, covering aspects like creating test plans, gathering feedback from stakeholders, and making adjustments based on testing outcomes. Emphasize the importance of thorough validation to mitigate risks associated with deployment.