Salesforce Consultant, Service Cloud Voice
Skills
- Salesforce configuration
- Project Management
- Technical documentation
- Customer service operations
- AI integration
Responsibilities
- Facilitate business process reviews to identify customer requirements
- Create visual diagrams of customer business processes
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements for the delivery team
- Deliver customer end user training and documentation
Education
- Bachelor's degree in a relevant field
Benefits
- Flexible work hours
- Remote work options
- Team collaboration activities
- Travel opportunities
Average salary estimate
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