IT Operations & Security Manager

#TeamNextdoor

Nextdoor (NYSE: KIND) is the essential neighborhood network. Neighbors, public agencies, and businesses use Nextdoor to connect around local information that matters in more than 340,000 neighborhoods across 11 countries. Nextdoor builds innovative technology to foster local community, share important news, and create neighborhood connections at scale. Download the app and join the neighborhood at nextdoor.com. 

Meet Your Future Neighbors

As the IT Operations & Security Manager, you will lead the team which is responsible for Nextdoor's IT Operations & Enterprise Security responsible for delivering a seamless and secure experience. You will be at the heart of Nextdoor's IT infrastructure, ensuring a seamless and secure experience for our employees and the company as a whole. You will be instrumental in architecting and maintaining our IT ecosystem, encompassing office environments, robust network connectivity, and comprehensive employee support systems. This role is a blend of strategic planning and hands-on execution, requiring a leader who can both design cutting-edge IT solutions and roll up their sleeves to implement them.

At Nextdoor, we offer a warm and inclusive work environment that embraces a hybrid employment model, blending an in office presence and work from home experience for our valued employees.  

The Impact You’ll Make

As the Manager of IT Ops and Security, with a focus on Business Technology and service delivery, you will guarantee endpoint security and a seamless technology experience for all employees. You will maintain a balance between robust security measures and a frictionless user experience, ensuring our team can foster neighborly connections and build communities without technological hindrances.

Your responsibilities will include: 

IT Operations Leadership:

• Lead a team of IT professionals, providing guidance, mentorship, and support
• Manage IT infrastructure and operations, ensuring high availability and performance
• Develop and maintain IT documentation and knowledge base
• Manage IT related projects, IT Operations ranging from Helpdesk, Office Network, AV etc
• Responsible for managing and architecting IAM Tools like OKTA, Google Workspace,  Workato Automations for Onboarding / Offboarding and leading the AI strategy around employee experience
• Ensure all IT assets are tracked, and managed

Endpoint Security Management:

• Develop, implement, and maintain comprehensive endpoint security strategies, policies, and procedures
• Lead the deployment and management of endpoint detection and response (EDR), JAMF mobile device management (MDM), and other security tools
• Develop IAM, SaaSOps and Asset Management systems, processes and technology
• Oversee patch management, vulnerability scanning, and remediation efforts to minimize security risks
• Ensure consistent security configurations across all endpoints, including laptops, desktops, mobile devices and also ensure IT and Network Infrastructure across all Nextdoor offices has best in class security & IT setup

Threat Intelligence and Response:

• Stay up-to-date on the latest security threats and trends
• Develop and implement incident response plans and procedures
• Conduct regular security assessments and audits to identify and mitigate potential vulnerabilities
• Work with our compliance, legal  team to ensure we are meeting all regulatory requirements
• Participate in in-person Nextdoor events such as trainings, off-sites, volunteer days, and team building exercises
• Build in-person relationships with team members and contribute to Nextdoor’s company culture 

What You’ll Bring To The Team

• You bring a proactive, hands-on approach to security, coupled with a passion for empowering others
• Deep Expertise: A strong background in endpoint security, IT operations, and corporate security, with a proven track record of success
• Leadership and Collaboration: The ability to lead a team, collaborate with cross-functional partners, and communicate effectively with stakeholders at all levels
• A Proactive Mindset: A knack for anticipating potential security threats and implementing preventative measures
• A Continuous Improvement Mentality: A dedication to staying current with industry best practices and emerging technologies including ITIL, Six Sigma and SLA / SLO’s and XLA driven mindset
• A people first approach: You understand that technology is a tool to empower people, and you keep the end user in mind
• A passion for Nextdoor’s mission: You believe in the power of local communities and want to contribute to our mission of bringing neighbors together

Rewards

Compensation, benefits, perks, and recognition programs at Nextdoor come together to create our total rewards package. Compensation will vary depending on your relevant skills, experience, and qualifications. Compensation may also vary by geography.

The starting salary for this role is expected to range from $150,000 to $185,000 on an annualized basis, or potentially greater in the event that your 'level' of proficiency exceeds the level expected for the role.

We expect to award a meaningful equity grant for this role. With equal quarterly vesting, your first vest date will take place within 3 months of your start date.

When it comes to benefits, we have you covered! Nextdoor employees can choose between a variety of health plans, including a 100% covered employee only plan option, and we also provide a OneMedical membership for concierge care.

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the neighbors we serve. We encourage everyone interested in our mission to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.

For information about our collection and use of applicants’ personal information, please see Nextdoor's Personnel Privacy Notice, found here.

#LI-Hybrid