Client Group Manager

As a Client Group Manager at NielsenIQ, your primary responsibilities include managing and nurturing relationships with assigned retail clients, achieving revenue targets, and ensuring high levels of client engagement. You will be tasked with selling Retail Measurement services and implementing NielsenIQ solutions effectively. Additionally, understanding client needs and providing value through excellent service is a core part of your role, allowing you to significantly contribute to the satisfaction and success of our clients.

For the Client Group Manager role at NielsenIQ, candidates are required to hold a bachelor's degree, while a master's degree is a plus. Applicants should also have a minimum of 10 years of experience in FMCG Retail or Trade Marketing, along with knowledge of NielsenIQ's data sets. Strong sales and negotiation skills, alongside excellent presentation and interpersonal abilities, are essential for success in this position.

NielsenIQ offers a comprehensive support system for the professional development of its Client Group Managers. This includes access to learning platforms, mentorship programs, and educational support to enhance your skills continually. The emphasis on a flexible working environment and peer-to-peer recognition programs ensures that you're not only developing professionally but also appreciated for your efforts.

Yes, the Client Group Manager position at NielsenIQ requires travel within Turkey. This travel is essential for maintaining strong client relationships and engaging with different retail clients face-to-face, allowing you to better understand their needs and challenges while adapting NielsenIQ's solutions accordingly.

As a Client Group Manager at NielsenIQ, you can expect a plethora of benefits including transportation allowances, flexible work arrangements, additional paid time off, and life and health insurance. The supportive environment at NielsenIQ fosters personal and professional growth, reinforced by programs like the Employee Assistance Program and a recognition platform to celebrate your achievements.

When asked about developing client relationships, focus on your ability to understand and anticipate their needs. Discuss your strategies for regular communication, follow-ups, and personalized services that enhance client satisfaction. Providing specific examples from your past experiences can strengthen your response.

In answering this question, highlight your relevant experience in FMCG Retail. Discuss various projects you've led, analyzing consumer behavior or market trends that align with the services offered at NielsenIQ. Show how this knowledge will help you drive growth and innovation in the Client Group Manager role.

When discussing a successful negotiation, outline the situation, your approach, and the strategies you employed to reach a mutually beneficial agreement. Focus on how your skills led to increased client satisfaction and contributed to your previous employer’s revenue.

Explain your methods for conducting market research, gathering feedback, and utilizing data analytics to better understand clients. Stress the importance of active listening and adapting your service offerings to meet these needs effectively.

In this response, emphasize your problem-solving skills. Talk about your approach to addressing conflicts calmly, seeking compromise, and utilizing effective communication to resolve issues while maintaining the relationship's integrity.

Discuss the key performance indicators (KPIs) you use to measure client engagement, such as satisfaction scores, retention rates, and revenue growth. Highlight your process for gathering data, analyzing results, and adjusting strategies to continually improve engagement.

Express the importance of collaboration in your role. Discuss how you work with internal teams to align services with client expectations and how effective teamwork drives success at NielsenIQ. Provide examples of successful collaborations from your previous experiences.

Talk about your organizational skills in managing multiple clients effectively. Discuss techniques you employ, such as creating priority lists, using project management tools, and setting deadlines to ensure timely responses and proactive client support.

When detailing a significant project, outline your objectives, the execution plan, and the measurable impact your project had. Address challenges you faced and how you overcame them to achieve the desired results, demonstrating your leadership capabilities.

Discuss your passion for client success and your drive to deliver meaningful insights that foster business growth. Sharing personal anecdotes that connect your motivations with your professional goals can make your answer more compelling.