Senior Account Manager (Client Retention and Account Management)

As a Senior Account Manager at Ninja Van, you will be responsible for building and maintaining strong relationships with existing clients within the Ninja Restock and Ninja Chill portfolios. This includes overseeing all aspects of client accounts, developing strategic account plans, and identifying opportunities for upselling to drive business growth.

To qualify for the Senior Account Manager role at Ninja Van, you should possess a Bachelor's degree in Business Management or a related field, coupled with a proven track record in B2B account management within the transport or logistics industry. Strong communication and analytical skills are also essential.

Ninja Van is committed to promoting work-life balance for its employees. Senior Account Managers can expect a hybrid work setup with flexible work arrangements, allowing you to manage your professional responsibilities while maintaining personal well-being.

At Ninja Van, Senior Account Managers have numerous avenues for growth. You will develop leadership skills by managing account teams, and you will be encouraged to innovate and implement strategies that drive both personal development and company success.

What sets the Senior Account Manager position at Ninja Van apart is the combination of strategic account management with cutting-edge logistics technology. You'll play a crucial role in shaping client solutions while being part of a forward-thinking company that is transforming the logistics landscape.

Senior Account Managers at Ninja Van utilize a variety of tools including CRM software, the Microsoft Office Suite, and other applications that facilitate effective client management and data analysis, empowering you to make informed decisions quickly and efficiently.

The culture at Ninja Van encourages collaboration, innovation, and a sense of community. As a Senior Account Manager, you’ll work in a dynamic environment where your contributions are recognized, and there are numerous programs in place to promote employee engagement and well-being.

In your response, provide detailed examples of your past experiences in managing business accounts, focusing on how you built relationships, resolved conflicts, and contributed to revenue growth. Use metrics to quantify your success whenever possible.

Discuss your step-by-step approach to creating a strategic account plan, emphasizing the importance of understanding client needs, setting measurable objectives, and adjusting strategies based on performance metrics and client feedback.

Explain how you identify opportunities for upselling or cross-selling, including your methods for researching client needs and using data insights. Provide examples of successful upsell strategies you have implemented in the past.

Share your technique for setting clear expectations upfront and how you communicate with clients during challenges. Highlight examples where your proactive communication led to positive outcomes and maintained client trust.

Discuss how you leverage technology, such as CRM systems and data analytics, to enhance your account management strategy. Provide specific examples of tools you’ve used and how they have helped streamline your workflow.

Provide a specific example of a challenging client situation, highlighting your conflict resolution skills, how you listened and empathized with the client, and what actions you took that led to a satisfactory resolution.

Discuss the importance of regular communication, feedback loops, and value-added services to keep clients engaged. Share examples of initiatives you’ve led or been part of that enhanced client relationships over time.

Talk about setting clear expectations, providing regular training and support, and encouraging a collaborative environment. Provide examples of how you’ve motivated your team in the past to achieve shared goals.

Discuss your experience with negotiating terms, including preparation steps, understanding both parties’ needs, and achieving win-win outcomes. Share specific negotiations you have successfully concluded, including the contracts' impact.

Explain your methods for keeping up-to-date, such as following industry publications, attending seminars, and participating in professional networks. Highlight how this knowledge helps you provide valuable insights for your clients.