Job details

A6571 Account Specialist

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate production of client materials, or related services Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.

Responsibilities:

Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers products.
May make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.
Provide quality review for other Account Specialists to ensure all information is accounted for and accurate before commencement of internal or external production.
Ensure job instructions are entered and verified in the various manufacturing or procurement systems and queued in to the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.
May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
Coordinate production of components with other internal plants and/or external vendors as required.
Coordinate the resolution of customer or manufacturing issues with customer jobs.
Engage appropriate departments to verify the issue and determine the root case.
May make recommendations to management on appropriate response to issues that are in the best interest of the customer and the company.
Communicate with customers regarding the resolution of issues.
May provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
May mentor junior level staff or work on special projects.

Business Unit/Platform Specific duties

May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
May have responsibility for the composition and/or copy prep of the customers products.
Performs other related duties and participates in special projects as assigned.

Qualifications

HS diploma or equivalent with 3+years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job. May possess additional education certification in this level.
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work.
May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy.
Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully.
Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
Must be able to work weekends and holidays.
Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.
Folding carton/packaging experience is a plus

Additional Information

All your information will be kept confidential according to EEO guidelines.

The national pay range for this role is $44,400 to $78,800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

Average salary estimate

$61600 / YEARLY (est.)

min

max

$44400K

$78800K

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What You Should Know About A6571 Account Specialist, RR Donnelley

As an Account Specialist at RRD in Chicago, IL, you'll play a pivotal role in the production of client materials while maintaining strong customer relationships. Your days will be filled with engaging customers to gather job requirements and translating those into detailed manufacturing instructions. This position is all about keeping things organized, so you’ll be responsible for ensuring that job instructions are accurately entered into our systems and promptly queued for production. You'll communicate with customers throughout the production process, keeping them updated on job status and coordinating any necessary changes. Quality is key, and you'll provide quality reviews to your fellow Account Specialists to ensure everything is perfect before moving forward. Flexibility is a must, as you may also suggest workflow enhancements that benefit both the client and RRD. If there’s a hiccup in production, you’ll collaborate across departments to address and resolve issues, providing proactive communication to our customers. Plus, you might get the chance to mentor junior staff and participate in various special projects. With a minimum of three years of relevant experience and strong organizational skills, this role is tailor-made for someone who thrives in a dynamic environment. RRD offers a competitive salary range and outstanding benefits to support your career and well-being. Ready to take your skills to the next level with RRD? Come join us and be a part of a team that’s dedicated to transforming customer touchpoints into impactful experiences!

Frequently Asked Questions (FAQs) for A6571 Account Specialist Role at RR Donnelley

What does an Account Specialist do at RRD?

An Account Specialist at RRD is primarily responsible for coordinating the production of client materials while maintaining strong customer relations throughout the manufacturing process. They engage with customers, gather job requirements, and ensure that all details are accurately communicated for seamless production.