Job details

Retail Operations Assistant Store Manager

Company Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and we love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Our Values:

Embrace Authenticity
Encourage Transparency
Promote Learning
Build Trust
Earn Respect
Deliver Value
Serve Our Customers

Job Description

North 40 Outfitters in Colville, WA is looking to hire a Full-Time Operations Assistant Store Manager to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self.

As an Operations Assistant Store Manager at North 40, will be responsible for ensuring the smooth operation of the store. This role is responsible for assisting with daily operations, managing staff, and ensuring excellent customer service. The ideal candidate will have strong leadership skills, experience in retail management, and the ability to handle multiple tasks efficiently. The Operations Assistant Manager is being trained to transition into a Store Manager role and will back up the Store Manager in all decision-making during their absence.

This full-time position requires the ability to work all scheduled shifts between the business hours of Mon-Sat 7 am to 7 pm, and Sunday 9 am to 5 pm. As this is a managerial position it is not uncommon to work 50+ hours a week. This shift can include working weekends and certain holidays and will require flexibility in scheduling based on business needs.

Qualifications

Staff Management

Assist in recruiting, training, and supervising retail staff
Monitor staff performance and provide feedback and coaching
Address employee concerns and conflicts in a professional manner.
Serve as a trainer for receiving teams, ensuring efficient and accurate stock handling
Conduct disciplinary actions and documentation of employees as necessary

Customer Service

Ensure high levels of customer satisfaction through excellent service
Handle customer complaints and issues promptly and effectively
Implement and maintain customer service standards
Provide leadership to front-end teams, emphasizing hospitality expectations.

Store Operations

Assist in the daily operations of the store, including opening and closing procedures
Ensure the store is clean, organized, and well-maintained
Implement company policies and procedures
Monitor sales activities to ensure customer satisfaction and quality of service
Develop and implement operational strategies to enhance efficiency and productivity
Coordinate with maintenance teams for timely repairs and upkeep of the store

Operational Planning and Execution

Develop and execute operational plans to achieve store objectives
Analyze sales data and customer feedback to identify areas for improvement
Manage and optimize the store layout for maximum customer engagement and sales
Oversee merchandising standards and ensure consistent presentation of products.

Safety & Security

Fully trained on all safety standards and procedures within the store
Implement and enforce safety and security protocols to ensure a safe shopping environment
Conduct regular safety audits and inspections to identify and address potential hazards
Ensure compliance with OSHA and other regulatory requirements
Train staff on emergency procedures, including fire drills and evacuation plans
Ensure compliance with health and safety regulations and protocols
Oversee the maintenance and functionality of store equipment and fixtures

Leadership Development

Participate in training to prepare for the Store Manager role
Develop leadership skills through mentoring and hands-on experience
Learn and understand all aspects of store management, including financial performance, staff management, and operational efficiency

Financial Management

Assist in managing the store's budget and financial performance
Monitor expenses and ensure cost-effective operations
Identify and implement cost-saving initiatives to improve profitability

Qualifications

Experienced in retail management
Strong leadership and organizational skills
Excellent interpersonal and communication skills
Proficiency in Microsoft Office and retail management software
Strong leadership and team management skills
Excellent problem-solving and decision-making abilities
In-depth understanding of retail operations and management practices
Awareness of customer service best practices and standards
Knowledge of store merchandising and layout optimization
Ability to lead and motivate a diverse team
Ability to manage and resolve conflicts effectively

Additional Information

BENEFITS & COMPENSATION

We offer a competitive wage ranging $20-$23 per hour, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.

North 40 Outfitters is proud to be an Equal Opportunity Employer.

Average salary estimate

$44720 / YEARLY (est.)

min

max

$41600K

$47840K

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What You Should Know About Retail Operations Assistant Store Manager, North40 Outfitters

Are you ready to take on a pivotal role in a dynamic retail environment? North 40 Outfitters in Colville, WA, is looking for a Full-Time Operations Assistant Store Manager who is passionate about our way of life and dedicated to providing outstanding customer service. As a key member of our team, you'll assist in managing daily operations and lead a fantastic group of staff. Your day-to-day will include everything from ensuring the store is organized and welcoming to coaching team members and resolving customer concerns effectively. At North 40 Outfitters, we value authenticity, transparency, and community, and we're searching for an enthusiastic individual who embodies those values. As you assist the Store Manager and prepare for your future role, you'll be trained in leadership, budget management, and retail strategies, making a real impact within our team. While we ask for flexibility in your schedule to meet business needs—including willingness to work 50+ hours a week—you'll enjoy the benefits of a rewarding work environment, including competitive pay, paid holidays, and an amazing employee discount. This isn’t just a job; it’s a chance to be part of an organization that truly values its team members and the communities we serve. If you're ready to embark on this exciting journey with us at North 40 Outfitters, we can't wait to meet you!

Frequently Asked Questions (FAQs) for Retail Operations Assistant Store Manager Role at North40 Outfitters

What are the responsibilities of a Retail Operations Assistant Store Manager at North 40 Outfitters?

As a Retail Operations Assistant Store Manager at North 40 Outfitters, your responsibilities will include overseeing daily operations, managing staff, ensuring high levels of customer satisfaction, assisting in staff recruitment and training, and maintaining store organization. You'll also implement company policies, execute operational plans, and monitor sales activities to enhance customer engagement.