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Retail Sales Associate - Pets (West Location)

Company Description

To tell the story of North 40 Outfitters is to tell a success story of the people of the Northwest. We do what we love, and love what we do because we’re passionate. We’re dedicated. We give it all we’ve got and then we get up in the morning and do it all over again. We’re farmers and ranchers. We’re barrel racers and river chasers. We’re honest. We’re helpful. And our families, our friends, and our communities are everything. This is us. This is who we are. It’s what we do every day.

Our Values:

  • Embrace Authenticity
  • Encourage Transparency
  • Promote Learning
  • Build Trust
  • Earn Respect
  • Deliver Value
  • Serve Our Customers

Job Description

North 40 Outfitters in Great Falls, MT, West Location, is looking to hire a Full-Time Pets Associate to join our team.  We believe that each team member plays a vital role in the success of our company.  We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self.  As a Pets Associate at North 40, you play a key role in the overall customer experience by providing outstanding customer service, generating sales and suggesting products, stocking and merchandising, maintaining a clean and organized department and safeguarding company assets.

This full-time position requires the ability to work all scheduled shifts between the business hours of Mon-Sat 7 am to 7 pm, and Sunday 9 am to 5 pm. This shift can include working weekends and certain holidays and will require flexibility in scheduling based on business needs.

Qualifications

  • Willingness to share credit, work with others in a team environment, and define success collectively rather than individually
  • Ability to take initiative, embrace change, and learn new things
  • Drive to be dependable, and to perform well against the expectations of the role
  • Ability to work independently or in a group setting
  • Committed to supplying our North 40 guests with phenomenal customer service
  • Good communication skills and the ability to effectively engage with individuals on a regular basis
  • Must be able to multitask and prioritize
  • Ability to work in a fast paced environment while remaining detailed and focused
  • Knowledge of small and large animals in areas of feed, supplements and animal care items preferred
  • Previous merchandising experience is helpful
  • Ability to educate and assist customers on the brands that North 40 sells
  • Understanding of correct lifting and loading techniques.  Physical ability to lift and carry 0-15 lbs. continuously, 15-50 lbs. frequently, and 50-55 lbs. occasionally, and team lift anything over 55 lbs.  Spending 100% of work time on your feet, including use of ladders, rolling staircases and pallet jacks.

Additional Information

BENEFITS & COMPENSATION

We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells. 

North 40 Outfitters is proud to be an Equal Opportunity Employer.

Average salary estimate

$42500 / YEARLY (est.)
min
max
$35000K
$50000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Sales Associate - Pets (West Location), North40 Outfitters

If you’re passionate about pets and looking for a fabulous opportunity to join a hardworking team, look no further than North 40 Outfitters in Great Falls, MT! We're seeking a dedicated Retail Sales Associate - Pets to help us deliver exceptional service and value to our customers who love their animals just as much as we do. At North 40, we emphasize authenticity and community, so your role will be crucial in ensuring a positive shopping experience for our pet-loving clientele. As a Pets Associate, your responsibilities will include greeting customers, providing knowledgeable recommendations on products, managing inventory, and maintaining an organized store environment. You’ll be the go-to resource for all things related to pet care, from feed and supplements to proper handling techniques. This full-time position requires flexibility to work varying shifts including weekends and holidays while embodying our values of teamwork, quality service, and trustworthy relationships. Whether you're engaging with customers or collaborating with colleagues, your positivity and enthusiasm will shine through! So, if you're ready to join a team where your love for pets can thrive and where you can make a difference every day, come be a part of the North 40 Outfitters family!

Frequently Asked Questions (FAQs) for Retail Sales Associate - Pets (West Location) Role at North40 Outfitters
What are the responsibilities of a Retail Sales Associate - Pets at North 40 Outfitters?

As a Retail Sales Associate - Pets at North 40 Outfitters, your main responsibilities will include providing outstanding customer service, helping customers choose the right products, merchandising the pet department, and maintaining a clean and organized workspace. You'll be a critical part of the customer experience, ensuring that pet owners receive the best advice as they navigate our selections.

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What qualifications do I need to apply for the Retail Sales Associate - Pets position at North 40 Outfitters?

To qualify for the Retail Sales Associate - Pets position at North 40 Outfitters, potential candidates should have strong communication skills, a passion for animals, a customer-centric attitude, and the ability to work well in a team. Previous experience in retail and knowledge of animal care products will be beneficial but not mandatory, as we value your willingness to learn.

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What shift hours should I expect as a Retail Sales Associate - Pets at North 40 Outfitters?

As a full-time Retail Sales Associate - Pets at North 40 Outfitters, you should expect to work between the hours of 7 am to 7 pm, Monday through Saturday, and 9 am to 5 pm on Sundays. Flexibility is key, as your schedule may include weekends and holidays based on the business's needs.

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What benefits are offered to Retail Sales Associate - Pets employees at North 40 Outfitters?

At North 40 Outfitters, Retail Sales Associate - Pets employees enjoy a competitive wage, comprehensive benefits including health, dental, and vision insurance, paid holidays, a 401(k) option, and generous employee discounts on all products. We believe in rewarding our team members for their commitment and hard work!

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How does North 40 Outfitters promote team building for Retail Sales Associate - Pets?

North 40 Outfitters fosters a collaborative environment where Retail Sales Associate - Pets work closely with their colleagues to achieve common goals. Team-building activities, open communication, and a shared commitment to delivering exceptional service help in building a strong sense of community within the workplace.

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Common Interview Questions for Retail Sales Associate - Pets (West Location)
How would you describe your customer service approach as a Retail Sales Associate - Pets?

In your response, it’s helpful to convey your understanding of the importance of active listening and empathy in customer service. Share specific examples of how you have gone above and beyond to understand customer needs and provide tailored solutions or product recommendations.

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What is your experience with various pet care products?

Provide details about your past interactions with pet care products, such as food, accessories, or medications. If you’ve worked with pets directly, discuss that experience and what you’ve learned about proper care to showcase your knowledge.

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How do you handle stressful situations during busy sales periods?

Discuss the strategies you employ to stay calm and focused during high-pressure situations. Highlight your ability to prioritize tasks, delegate when possible, and maintain excellent customer service even when things get hectic.

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Can you provide an example of a time when you worked effectively as part of a team?

Share a specific story about a successful project where teamwork played a crucial role. Emphasize how you collaborated, communicated, and supported your colleagues to achieve a shared goal, reflecting North 40's values.

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What methods do you use to stay informed about new products and trends in the pet care industry?

Offer insights into your commitment to continuous learning through reading industry publications, following pet care blogs, attending trade shows, or participating in relevant online communities. This shows your proactive approach!

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How do you prioritize your tasks in a fast-paced retail environment?

Discuss how you assess tasks based on urgency and the needs of customers and store operations. Provide examples of times you effectively managed multiple responsibilities while ensuring quality service.

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What steps would you take to educate a customer about a new pet product?

Outline a thoughtful approach where you ask questions to understand their needs, provide clear and accessible information about the product, and share relatable stories or examples about how the product can benefit their pets.

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How would you handle a difficult customer interaction?

Emphasize the importance of active listening, empathy, and seeking to understand the customer's concerns. Explain how you would remain calm, address their issues professionally, and find a satisfactory resolution.

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Why do you want to work for North 40 Outfitters specifically?

Share your appreciation for North 40's values, community involvement, and commitment to customer service. Highlight how your personal beliefs and experiences align with the company's mission to support pet owners.

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What do you think is the most important aspect of being a Retail Sales Associate - Pets?

Discuss how exceptional customer service, a passion for animals, and product knowledge are key elements of being a successful Retail Sales Associate - Pets. Ensure you connect these points back to the overall customer experience.

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North 40 Outfitters is a family owned and operated retailer with locations in Montana, Idaho and Washington. We outfit work and play.

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DATE POSTED
January 12, 2025

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