Amazon - Senior Ambassador

Northwest Center is looking for an Senior Ambassador to join our team at Amazon! 
    

Schedule: Mon - Fri, 7:30am-6:00pm (8 hr shifts) 
Starting Wage: $25.24 Full Range $25.24 - $30.04 per hour
Location: Seattle, Bellevue, and Redmond

What we can offer: 

• Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance 
• 17 Accrued Paid Time Off Days Annually
• Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
• Retirement 401(K) with a company match
• Company-Provided Orca Pass – Unlimited use
• Employment Assistance Program (EAP) via Spring Health
• Mental Wellness Program including six free therapy sessions per year
• Opportunity for career development with our NWC Mentorship Match program
• Physical Wellness Reimbursement Program - $25/month
• Student Loan Contribution Program - $50/month
• Pet Insurance Discount Program

• Greet all visitors in a friendly, warm, professional and courteous manner. Provide a 5-star first impression for every visitor and email response
• Ability to flex schedule to work evenings and weekends
• Ability to support events or activations at any client site or function site off campus
• Utilize industry-specific computer programs to check in guests and confirm validity prior to entering secured office space
• Support events taking place by pre-registering guests, assisting with visitor check-in, and providing ticketed coat check as requested
• Act as the on-site point of contact for event organizers. Welcome guests, direct event set-up, communicate with staff, report escalations, organize vendors, and facilitate event tear-dow
• Monitor event and reception email aliases, and respond within 30 minutes of receipt providing a solution or informing the customer that the request is being addressed
• Open and close event support service locations while ensuring the lobby is clean and organized.
• Work cohesively with other supporting vendors on events
• Maintain appropriate levels of event forms and supplies. Take monthly inventory and report to supervisor when supplies need to be ordered
• During the event, communicate with event organizers and vendor staff via email, in person, Chime or phone
• Manage event assets and commit to protecting guests’ items when in Northwest Center’s care.
• Maintain event asset inventory
• Organize and distribute event assets from storage rooms to other buildings, as necessary
• Attend and represent the reception and event support services teams at event walk throughs
• Compile the weekly events report and notify the reception team of upcoming events including reservations for easels, carts, and other reception materials
• Support visitor check-in taking place at event locations, as necessary
• Support special projects, programs, and varied tasks assigned by Northwest Center leadershi

• High School Diploma or GED required
• Minimum 1-year customer service, call center, reception, event staffing, or administrative support experience
• Excellent customer service skills and the ability to multi-task in a fast-paced environment
• Ability to work independently
• Ability to write concise correspondence and effectively communicate verbally and electronically with all levels of management, employees, vendor partners, event organizers and visitors
• Flexibility to work nights and weekends consisting of 40 hours per week is required  
• Ability to pivot between multiple time sensitive projects and deliver excellent results 
• Proficiency with MS Windows, Excel, and Outlook e-mail

• Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds
• May need to carry supplies to other buildings
• It is a combination of desk and actively visiting several buildings so the ability to walk consistently within a 1.5 radius is required.
• Ability to read, write, speak and comprehend the English language
• Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses)
• Ability to identify and understand the speech of another person (with or without a personal auditory hearing device)
• This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit

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