Job details

Host/Hostess Delnor Part-time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Host/Hostess reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

This position is responsible for passing meal trays to patients.

Hours are: 6:30am-3pm, including 2 weekends a month

Responsibilities:

Serves the correct patient tray, confirmed by the diet report, to the correct patient 100% of the time. Checks patient trays accurately for content and diet compliance.
Accurately prepares patient meal trays.
Provides all nourishments to patients.
Follows established department policy and procedure, infection control and isolation guidelines and uses standard precautions when preparing and passing trays.
Prepares patients to receive meal by opening containers and calling for nurse for positioning and other needs.
Retrieves trays from patient rooms, record fluid and % intake consumed.
Collects all trays from unit soiled utility rooms and places in meal cart to return to kitchen. Cleans and sanitizes meal carts and equipment.
Follows up with patients following meals to assure satisfaction.
Conducts introduction rounds and distributes room service menus for new patients and those with changed diets.
Exhibits timely completion of all duties, including menu speaking, and assisting patients with menu selections as needed.
Communicates menu selections to nutrition operator as needed. Inventories and fills floor stock to par level.
Stocks supplies in an organized manner - rotates stock according to "first in, first out method."
Takes food temperatures and acts upon any item out of appropriate range. Checks and records refrigerator and freezer temperatures daily.
Follows steps outlined in procedure when temperature is out of range; documents actions and resolutions.
Maintains cleanliness of unit utility areas, refrigerator, and microwave. Discards all unlabeled non-patient, non-floorstock items from clean utility room refrigerator.

Qualifications

Required:

High school diploma or equivalent; or in lieu of high school diploma/GED, must have a minimum of 1 year relevant experience in any of the following: customer service, food service, retail or healthcare.
Excellent customer service skills

Preferred:

One year customer service experience
Familiar with diet restrictions

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$30000 / YEARLY (est.)

min

max

$25000K

$35000K

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What You Should Know About Host/Hostess Delnor Part-time Days, Northwestern Memorial Healthcare

Are you ready to make a difference in the lives of patients at Northwestern Medicine as a Host/Hostess? Located in Geneva, IL, this part-time role is perfect for individuals who thrive in a nurturing environment and want to play an essential part in patient care. Your day will begin at 6:30 AM, where you'll be entrusted with serving delicious meals to our patients, ensuring that every tray is accurately prepared and delivered according to dietary needs. Not only will you provide nourishment, but you'll also check in with patients to ensure they are satisfied with their meals, fostering a warm and welcoming atmosphere. You'll be an integral part of enhancing their healthcare experience, making their day a little brighter. In addition to serving meals, you'll handle various responsibilities such as maintaining cleanliness in utility areas, retrieving trays from patient rooms, and assisting patients with their menu selections. If you have a passion for excellent customer service and are comfortable working in a fast-paced environment, we would love for you to join our team. With competitive benefits, including tuition reimbursement and 401(k) matching, Northwestern Medicine supports its employees in their personal and professional growth. Let's work together to provide better healthcare!

Frequently Asked Questions (FAQs) for Host/Hostess Delnor Part-time Days Role at Northwestern Memorial Healthcare

What does a Host/Hostess do at Northwestern Medicine?

As a Host/Hostess at Northwestern Medicine, you will play a crucial role in patient care by serving meals, ensuring dietary compliance, and providing excellent customer service to enhance the patient experience.