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Immediate Care Technician- ICC, P/T Days ($1,000 Sign on Bonus)

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Immediate Care Technician reflects the mission, vision, and values of NMHC, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Immediate Care Technician supports physicians (MD) and advanced practice providers (APP) by facilitating patient flow, assisting with various patient care activities, and performing related administrative functions. This role is responsible for ensuring efficient patient flow; maintaining neat, clean and safe patient care areas;  promoting patient satisfaction by interacting with patients in a professional, friendly manner; safeguarding patient confidentiality.

Responsibilities:

  • Assures efficient patient flow through the site:
    • Escorts patient to exam room, identifies patient with 2 identifiers and prepares patient for examination.
    • Obtains accurate vital signs, per organization standards.
    • Documents reason for visit and updates/confirms, allergies, smoking history and pharmacy information.
    • Promptly informs the MD/APP of any significant change in vital signs or acute symptoms.
    • Anticipates/sets up equipment or supplies needed for visit.
    • Cleans and prepares exam room for next patient.
    • Responds to needs to expedite visits and maintain flow of patients and prioritize tasks accordingly.
    • Assists with referrals, transfers and discharge processes.
  • Assists MD/APP with medical and surgical procedures in accordance with established protocols such as:
    • Electrocardiogram (ECG), venipuncture, immunizations, setting up procedure trays, specimen. collection and/or Clinical Laboratory Improvement Amendments (CLIA) waived testing, wound care, splinting, as directed by MD/APP.
    • Call-in or electronically send prescriptions as directed by the MD/APP.
  • Provides high quality care by:
    • Prepares and stocks all exam rooms in treatment area by following established protocols for disinfecting and sterilizing equipment and instruments.
    • Participates in environmental safety rounds.
    • Maintains vaccine/medication inventory.
    • Ensures medication cabinets are locked appropriately.
    • Monitors and maintains equipment and instruments according to clinic guidelines.
    • Assists in ordering supplies and correctly disposes of all expired items.
    • Adheres to office opening and closing procedures.
  • Functions as an integral part of the patient care team and promotes patient satisfaction by interacting with patients in a professional, friendly manner:
    • Interacts in a professional, cooperative manner with other practice staff.
    • Accepts and performs delegated responsibilities in a positive manner.
    • Offers assistance to others.
    • Attends and participates in staff meetings.
    • Communicates appropriately and effectively with patients and patient care team (in the office and on the phone).
  • Performs delegated procedures common to the specialty area in a safe, effective, and efficient manner (see specialty practice addendum).
  • May perform other duties as assigned.

There is a $1,000 sign-on bonus available for this position for external candidates and candidates who have not worked at NM in over 1 year.

 

 

Qualifications

Required:

  • High school diploma or GED equivalent.
  • Candidate must have written proof of meeting candidate eligibility requirements for writing one of the five eligible certification exams (AAMA, AMT, NCCT, NHA, NRCMA)
    • Accepted documentation:
    • New MA Graduates within 6 months from date of graduation from an MA Program must submit: a letter from the school or a letter from the certifying body
    • Non-Certified MAs or new graduates past 6 months from date of graduation from an MA program must submit: a letter from the certifying body
  • Within first six months of employment, will complete one of the following certifications after up to two test attempts:
    • Certified Medical Assistant (CMA) through American Association of Medical Assistants (AAMA)
    • Registered Medical Assistant (RMA) through American Medical Technologists (AMT) or
    • National Certified Medical Assistant (NCMA) through the National Center for Competency Testing (NCCT)
    • Certified Clinical Medical Assistant (CCMA) through the National Healthcareer Association (NHA)
    • Nationally Registered Certified Medical Assistant (NRCMA) through the National Association for Health Professionals (NAHP) OR
    • Emergency Medical Technician – Paramedic, or Emergency Medical Technician – Basic (National Registry of Emergency Medical Technicians) certification OR Illinois EMT License
    • Certification required upon hire.
  • Basic Life Support (American Heart Association) certification.
  • Completion of pre-employment competency exam.
  • Strong computer skills.

Preferred:

  • Experience with electronic medical record.
  • College degree or interest in health care field. 
  • One to two years of ambulatory care experience.

 

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$35000 / YEARLY (est.)
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$30000K
$40000K

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What You Should Know About Immediate Care Technician- ICC, P/T Days ($1,000 Sign on Bonus), Northwestern Memorial Healthcare

Are you ready to take a vital role in patient care? At Northwestern Medicine, we're on the lookout for a dedicated Immediate Care Technician to join our team at the Aurora, IL location. As an Immediate Care Technician, you will play a crucial part in supporting our physicians and advanced practice providers by ensuring smooth patient flow and providing top-notch care. Your daily responsibilities will include escorting patients to examination rooms, taking vital signs, and maintaining a clean and welcoming environment for our patients. We ensure you feel rewarded in this role with competitive benefits and a supportive work atmosphere. Your attention to detail will shine as you assist in medical procedures and help manage the operational aspects of patient care, all while promoting patient satisfaction through your professional interactions. Don't forget that there's a $1,000 sign-on bonus for this position! If you're eager to grow in your healthcare career and meet our qualifications, including a high school diploma and state certifications, this role is for you. Join Northwestern Medicine, and together, we'll continue our journey towards better healthcare!

Frequently Asked Questions (FAQs) for Immediate Care Technician- ICC, P/T Days ($1,000 Sign on Bonus) Role at Northwestern Memorial Healthcare
What are the main responsibilities of an Immediate Care Technician at Northwestern Medicine?

As an Immediate Care Technician at Northwestern Medicine, your primary responsibilities include facilitating patient flow, taking vital signs, and assisting with medical procedures under the guidance of physicians and advanced practice providers. You will also handle administrative tasks such as documenting patient information and maintaining exam rooms, ensuring a high standard of cleanliness and readiness for each patient visit.

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What qualifications are needed to apply for the Immediate Care Technician position at Northwestern Medicine?

To qualify for the Immediate Care Technician role at Northwestern Medicine, candidates must possess a high school diploma or GED equivalent. Additionally, you need to provide proof of eligibility for certification exams, such as Certified Medical Assistant (CMA) or Emergency Medical Technician (EMT) certifications, along with a Basic Life Support certification from the American Heart Association.

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Is prior experience necessary for the Immediate Care Technician role at Northwestern Medicine?

While prior experience is preferred, it is not strictly required for the Immediate Care Technician position at Northwestern Medicine. New graduates from medical assistant programs are encouraged to apply, provided they demonstrate the ability to obtain one of the required certifications within the first six months of employment.

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What is the work environment like for an Immediate Care Technician at Northwestern Medicine?

The work environment for an Immediate Care Technician at Northwestern Medicine is dynamic and patient-focused. You will be part of a professional team that values collaboration and cooperation. Your role will directly impact patient satisfaction, and you will be encouraged to communicate positively with patients and team members alike, ensuring a supportive and fulfilling workplace.

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Are there opportunities for career growth as an Immediate Care Technician at Northwestern Medicine?

Absolutely! Northwestern Medicine is committed to supporting the career growth of its team members. As an Immediate Care Technician, you can pursue further certifications and take advantage of educational programs, which can lead to advancement opportunities within the organization.

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Common Interview Questions for Immediate Care Technician- ICC, P/T Days ($1,000 Sign on Bonus)
What attracted you to the Immediate Care Technician position at Northwestern Medicine?

Answering this question effectively requires you to express your passion for patient care and your admiration for Northwestern Medicine's commitment to quality healthcare. Discuss how their values align with your own and emphasize your eagerness to contribute to their mission.

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How do you prioritize tasks when managing multiple patients?

To address this question, highlight your organizational skills and ability to assess patient needs. Discuss strategies such as using checklists or triage methods to ensure you address the most urgent matters first while maintaining a seamless flow of patient care.

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Can you describe a time you dealt with a difficult patient or situation?

Here, you should showcase your interpersonal skills and patience. Share a specific example that illustrates how you calmly resolved the situation while providing the patient with support and care, demonstrating your commitment to patient satisfaction.

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What steps do you take to ensure patient confidentiality?

Answer this question by emphasizing your understanding of HIPAA regulations and the importance of safeguarding patient information. Discuss the protocols you follow to ensure confidentiality is maintained in all aspects of patient interactions and documentation.

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How do you stay organized when preparing for patient examinations?

Here, you should express your attention to detail and proactive approach to preparation. Discuss strategies like checklists for equipment or supply management and how you continually evaluate whether the exam room is ready for the next patient.

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What certifications do you currently hold that relate to the Immediate Care Technician role?

Be prepared to discuss your relevant certifications, such as Certified Medical Assistant or Basic Life Support certification. Emphasize your commitment to ongoing learning and how these credentials enhance your capability to perform effectively in the role.

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How do you handle stress in a fast-paced healthcare environment?

To effectively respond to this question, share your coping mechanisms for dealing with stress, such as practicing mindfulness or time management techniques. Provide examples of situations where you thrived under pressure and how you maintained a positive demeanor when interacting with patients.

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Describe your experience with electronic medical records.

In your response, explain any past experience you've had with electronic medical records systems and your proficiency in navigating these tools. Highlight any specific software you've used, emphasizing your computer skills and how you adapt to new technologies.

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How do you contribute to a team-focused environment?

Discuss your collaborative nature and willingness to assist colleagues in their tasks. Share examples of how you have effectively communicated and engaged with team members in previous roles to foster a positive and efficient work atmosphere.

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What precautions do you take to maintain a sterile environment?

Explain your understanding of infection control procedures and protocols to maintain a sterile environment. Provide specific examples of cleaning practices, equipment sterilization, and your attention to detail in preparing examination rooms.

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Northwestern Medicine is the collaboration between Northwestern Memorial HealthCare and Northwestern University Feinberg School of Medicine. The entities involved in Northwestern Medicine remain separate organizations. Northwestern Medicine is a t...

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December 22, 2024

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