Job details

Patient Services Rep- Primary Care Full-time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Job Description

The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Patient Services Rep performs customer service functions in the medical practice office. This position ensures highest level of customer service is provided to the patients and company representatives over the phone and in person. The Patient Services Rep also performs business office duties.

Responsibilities:

Greets patients as they enter the office. Obtains required patient information and performs patient registration, including verifying insurance information and collecting co-pays and outstanding balances.
Obtains and updates patient demographic information and company information from all patients.
Answers phone and schedules appointments.
Directs and documents patient calls as appropriate.
Coordinates scheduling of outside testing for patients.
Serves as liaison between patient and practice.
Provides back-up for scheduling appointments
Performs all aspects of daily work in a manner which contributes to and ensures an environment of patient safety and confidentiality.
Completes daily reconciliation report to assure charges have been entered correctly
Pulls charts and readies them for the next day appointments; files completed patient charts daily.
Files test/procedure results inpatient's medical record after physician has signed off on the results.
Liaisons with company representatives or potential employees to assure correct services are provided.
Reviews Epic chart prior to patient appointments making sure consents are within the past 12 months and the insurance card is current.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.
Responds to all medical record requests from patients, insurance companies, physician offices, subpoenas, and legal requests per protocol.

Qualifications

Required:

High School diploma or equivalent

Preferred:

Medical office coding experience
Previous physician office or customer service experience

Additional Information

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Average salary estimate

$45000 / YEARLY (est.)

min

max

$40000K

$50000K

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What You Should Know About Patient Services Rep- Primary Care Full-time Days, Northwestern Memorial Healthcare

At Northwestern Medicine, we believe that every patient interaction is an opportunity to showcase our commitment to quality healthcare. As a Patient Services Representative in our Primary Care department, you will play a vital role in creating a welcoming and efficient environment for patients coming through our doors at 1850 Gateway Dr., Sycamore, IL. Your warm greeting will set the tone for their visit, and you'll be there every step of the way to provide top-notch customer service. In this full-time days position, you’ll manage a variety of tasks that keep our operations running smoothly, from scheduling appointments and verifying insurance to handling patient registrations with flair. Your keen attention to detail will help ensure that all records are accurate and up to date, while your organizational skills will make certain that each day’s workflow is seamless. At Northwestern Medicine, we're not just about treating patients; we are dedicated to bettering healthcare as a whole, and we want you to be a part of that journey. If you have a passion for helping others and a desire to work in a supportive environment that offers competitive benefits, including tuition reimbursement and 401(k) matching, we encourage you to explore this outstanding opportunity with us.

Frequently Asked Questions (FAQs) for Patient Services Rep- Primary Care Full-time Days Role at Northwestern Memorial Healthcare

What are the main responsibilities of a Patient Services Rep at Northwestern Medicine?

As a Patient Services Rep at Northwestern Medicine, your core responsibilities will include greeting patients, obtaining and verifying patient information, scheduling appointments, and performing various business office duties. You will be vital in ensuring that patients receive the highest level of care and service, facilitating communication between patients and healthcare providers, and responding to medical record requests promptly.