Pharmacy Practice Coord-Tech Delnor Full-time

The Pharmacy Practice Coordinator-Tech at Northwestern Medicine is responsible for facilitating the delivery of quality pharmacy services, coordinating scheduling, resolving workflow issues, and training pharmacy staff. The role requires the coordination of operations within the pharmacy to ensure adherence to compliance standards and to foster a collaborative environment among the pharmacy team.

To be considered for the Pharmacy Practice Coord-Tech role at Northwestern Medicine, applicants must possess a high school diploma, an Illinois Pharmacy Tech License, and a Board Certification (PCTB). Additional experience in managing pharmacy services will be highly advantageous.

Northwestern Medicine is dedicated to the growth of its employees. The Pharmacy Practice Coord-Tech position benefits from competitive advantages such as tuition reimbursement, loan forgiveness programs, and extensive training opportunities that contribute to both personal and professional development.

Working as a Pharmacy Practice Coordinator-Tech at Northwestern Medicine means being part of a supportive, patient-first culture. The environment emphasizes teamwork and collaboration, where staff are motivated to engage and maintain high morale, all while delivering excellent patient care in compliance with various healthcare regulations.

Compliance is critical in the Pharmacy Practice Coord-Tech role to ensure that the pharmacy adheres to federal, state, and local regulations. This includes maintaining safety standards, pharmaceutical waste management, and following guidelines established by various accrediting organizations. Keeping compliant ensures quality patient care and operational excellence.

When prioritizing tasks, it's essential to assess the urgency and impact of each responsibility. Typically, I begin by organizing tasks that directly affect patient care or compliance, ensuring they are completed first. I also maintain clear communication with my team to delegate effectively and adjust priorities as needed, considering the workflow within the pharmacy.

Handling conflicts requires active listening and empathy. I approach each situation by first understanding the perspectives of those involved. I facilitate a conversation that allows all parties to express their concerns and work collaboratively towards a solution, ensuring we maintain a positive team dynamic and focus on our primary goal of patient care.

I have extensive experience with pharmacy compliance, including adherence to state and federal regulations, maintaining proper documentation, and ensuring that all pharmacy operations meet TJC, ASHP, and USP standards. I regularly engage in training sessions to stay updated on the latest compliance requirements to minimize risks.

In my previous role, I was responsible for onboarding and training new pharmacy staff. This involved creating training schedules, developing educational materials, and providing hands-on training. I believe in a structured program that balances theoretical learning with practical application, ensuring that staff feel confident in their roles.

To support my staff in a high-pressure environment, I ensure open lines of communication and provide positive reinforcement during challenging times. I encourage teamwork and collaboration, making myself available to address concerns and provide guidance so that everyone feels supported and equipped to make decisions for patient care.

Effective time management involves setting clear goals and deadlines for each task. I utilize a digital calendar for scheduling and reminders to keep track of important deadlines. Additionally, I break down larger projects into manageable tasks and review my priorities at the start of each day to stay organized.

My problem-solving approach starts with gathering data about the issue to understand its root cause. I then brainstorm potential solutions with the team, considering the impact on patient care and staff workload. After implementing a solution, I monitor its effectiveness and adjust as necessary to ensure optimal workflow.

Success in my role is measured through various metrics, including patient satisfaction, compliance with regulatory standards, and team engagement levels. I also seek feedback from colleagues and supervisors to gauge the effectiveness of workflows and staff performance, making adjustments where necessary to achieve our service excellence goals.

Communication is critical in my role as it ensures seamless operations within the pharmacy. Whether it's providing clear instructions to staff, addressing patient concerns, or collaborating with healthcare professionals, I prioritize clear and respectful communication to foster a productive environment and improve overall care.

To ensure alignment with organizational goals, I regularly review the pharmacy’s objectives and KPIs with management and staff. I incorporate feedback from the team to refine our processes and ensure that our operational practices contribute to Northwestern Medicine’s mission of providing exemplary healthcare.