Head of Operational Excellence & Chief of Staff to the CEO

Position: Head of Operational Excellence & Chief of Staff to the CEO

Location: Based in San Francisco, with in-office presence once a week

About the Role:

We’re seeking a highly organized Head of Operational Excellence & Chief of Staff to support our CEO and drive key initiatives that enhance our operational efficiency and cross-functional alignment. This is a 100% Individual Contributor role and not a Management position. This dual-role position combines strategic program management with direct support to the CEO, making it ideal for someone looking to have a broad impact on the company's growth and success. You’ll be a trusted partner in building organizational clarity and efficiency, working closely with senior leaders to improve processes, enhance collaboration, and ensure alignment with our strategic goals.

Responsibilities:

Operational Excellence: Lead cross-functional initiatives to optimize organizational efficiency, identify process improvements, and implement systems that drive results.

Strategic Program Management: Partner with Product, Marketing, Sales, Engineering, and Finance to drive company-wide projects, ensuring they align with our long-term goals.

Calendar & Meeting Coordination: Manage the integrated company calendar, coordinate cross-departmental meetings, prepare agendas, and ensure thorough follow-ups. (Note: This is not an EA role; the team already has an Executive Assistant on staff.)

Process Improvement & Detail-Oriented Leadership: Approach every process with meticulous attention to detail, taking "personal offense" to inefficiencies. Develop solutions to address bottlenecks and implement streamlined workflows.

Executive Advisory & Data-Driven Insights: Serve as a strategic partner to the CEO, providing data-backed insights, recommendations, and solutions to operational challenges.

Cross-Functional Collaboration & Communication: Enhance communication across teams, promoting transparency and seamless execution of company-wide initiatives.

Delegation & Accountability: Ensure senior managers understand and execute on key initiatives. Identify and suss out the ability to delegate effectively and follow through to ensure successful completion of tasks.

Mentorship & Development: Learn directly from the CEO and executive team, gaining experience for future leadership roles within the company or beyond.

• 5+ years in roles such as Product Management, Program Management, or Management Consulting, ideally with a management consulting, PE, or high-growth startup background (seed to Series C).
• Strong organizational skills and a meticulous approach to deadlines, efficiency, and managing multiple projects and priorities.
• Proven experience in operational efficiency, process improvement, and program/project management.
• Exceptional interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Strategic thinker who can align daily operations with broader company goals, and proactive in resolving inefficiencies.
• Proficiency in AI tools and automation to drive operational innovation.

• Experience in a high-growth, fast-paced environment, especially a seed to Series C SaaS startup
• Familiarity with project management tools and methodologies.
• MBA or advanced degree in business, operations, or a related field is a plus.

• Mentorship and Exposure: Work closely with the CEO and leadership team, gaining insights into executive strategy and operations.
• High-Impact Role: Drive meaningful improvements that directly contribute to MileIQ’s success and growth.
• Growth Potential: This role is designed to prepare you for a potential future in leadership, providing exposure to all facets of business operations.