Desktop Support Engineer
What you’ll do:
- Provide direct and remote technical support for:
- Operating systems and software
- Computer hardware and peripherals (printers, projectors, multifunction devices)
- Computer networks
- VoIP and mobile phones
- CCTV monitoring
- Diagnose and solve technical problems.
- Install and configure computer hardware and mobile devices.
- Maintain documentation, records, analyze business processes, and create instructions.
- Support internal IT orders (purchases, comparisons, analyses, summaries) and manage the warehouse.
- Diagnose basic problems in computer network operations.
- Administer access rights and licenses at a basic level.
What we’re looking for:
- Minimum of three years of documented practical experience in an IT support department.
- In-depth knowledge of computer hardware construction.
- Practical knowledge of directory services like Microsoft Active Directory, including permission and object organization.
- Very good knowledge of Microsoft Windows Desktop systems and basic knowledge of Linux and macOS systems (installation, configuration, and operation).
- Knowledge of LAN/WAN and Wi-Fi network configuration and maintenance.
- Understanding of software and system licensing principles.
- Fluent Polish language skills.
- Communicative level of English.
- Ability to work in a team, proactive attitude, and willingness to develop.
Bonus points:
- Practical knowledge of software, hardware, and license management (Software & Hardware Asset Management, Package Managers, OS Deployment Tools).
- Experience in managing Mobile Device Management (MDM) systems.
- Ability to configure accounting and HR software workstations.
- Knowledge of networking issues at the Cisco CCNA level.
- Basic knowledge of virtualization technologies (VirtualBox/Hyper-V/VMware).
- Practical knowledge of Microsoft technologies (Windows Servers, DNS, DHCP, WSUS, GPO/GPP, etc.).
- Experience in using monitoring systems (e.g., Zabbix).
Benefits:
- Individual training budget and days off from work
- Flexible working hours
- Relocation package
- Medical care and life insurance
- MyBenefit cafeteria and Multisport
- Subsidized meals
- Sports and integration events
- Language classes
- Referral program
- Work-life balance
- Healthy snacks, fruits and vegetables
- Yoga and fitness sessions at the office
- Carpooling
Average salary estimate
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Founded in 1980, Novomatic is a international producers and operators of gaming technologies. Novomaticis headquartered in Gumpoldskirchen, Austria.
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