Account Development Manager

As an Account Development Manager at NRC Health, your core responsibilities will include executing outbound strategies to engage prospective customers, coordinating customer growth opportunities, andworking collaboratively with the team to strategize upselling and cross-selling efforts. You will serve as a pivotal point of contact in our Customer Growth team, helping clients think differently about their organizations and thrive in the healthcare market.

To qualify for the Account Development Manager role at NRC Health, you should possess either a Bachelor’s degree or at least two years of sales experience. Additionally, having the UNL Sales Certificate is a plus. Essential skills include excellent communication, the ability to think critically and creatively, and proficiency in Microsoft Suite along with a CRM system. Self-motivation and a passion for strategic sales will be important for success in this role.

The work culture for an Account Development Manager at NRC Health is dynamic and collaborative. We prioritize our associates' well-being and foster a sense of connection, encouraging teamwork and creativity. Associates are empowered to think boldly and contribute ideas, while also enjoying a supportive environment where tasks are shared and celebrated. The emphasis on human understanding extends beyond clients to our team, ensuring everyone feels valued and connected.

Account Development Managers at NRC Health enjoy a generous compensation and benefits package, including a competitive salary, unlimited vacation through 'My Time Off', and up to 12 weeks of paid parental and emergency leave. We also offer wellness programs, lifestyle coaching, and comprehensive insurance plans to ensure our associates can thrive both in and out of the office.

While the Account Development Manager position at NRC Health may allow for a work-from-home environment, it is preferred that candidates reside in Lincoln, Nebraska, and surrounding areas. The flexibility in our roles reflects our understanding of the importance of work-life balance while emphasizing the need for in-office collaboration at least four days a week.

When answering this question, be sure to highlight specific examples from your previous sales roles, showcasing your achievements and how they align with NRC Health's mission. Discuss how your experience in developing client relationships and strategizing sales techniques can contribute to NRC Health’s growth.

Discuss your approach to handling objections in a positive way. Explain that you welcome challenges and see them as opportunities to clarify the value of NRC Health solutions. Highlight techniques you've used to listen actively to client concerns and provide tailored responses to address their specific needs.

Share your methods for prospecting and initial outreach. You might mention leveraging email campaigns, social media, or personalized calls. Make sure to connect your strategy to understanding customer needs to illustrate how you effectively initiate conversation and build rapport from the start.

Illustrate your belief in the importance of teamwork by emphasizing how collaboration enhances the strategy for upselling and cross-selling. Give examples from past experiences where teamwork led to better customer outcomes and how you plan to foster a collaborative spirit at NRC Health.

Your answer should convey a deep interest in the healthcare mission. You can mention personal experiences that shape your passion or discuss your desire to contribute positively to healthcare systems and help organizations improve through NRC Health’s solutions.

Discuss your approach to prioritization by explaining how you assess client needs, deadlines, and opportunities for growth. You could mention your organizational skills and any tools or methodologies you find effective in managing time and client accounts, ensuring that every relationship receives the attention it deserves.

Provide a specific scenario detailing the challenge, your analytical approach to the situation, and the resulting solution. Highlight your ability to approach problems creatively and the positive outcomes that resulted from your critical thinking abilities.

Share your personal techniques for staying motivated, such as setting small goals, leaning on team support, and celebrating minor victories. Conveying your resilience and proactive approach demonstrates your commitment to the role and NRC Health’s mission.

Discuss the importance of trust and transparent communication in building client relationships. Provide examples from past roles that illustrate how you maintained strong relationships, addressing any issues swiftly and demonstrating your commitment to the client’s success.

Outline your ability to analyze industry trends and client needs in the healthcare space. You can talk about your research practices or tools you use to understand healthcare challenges more deeply and how these insights can guide your approach as an Account Development Manager at NRC Health.