Job details

Provider Coordinator

Job Title: Provider Coordinator

Nuvance, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, announced a new partnership to operate urgent care centers across the Northern Virginia area.

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The GoHealth Provider Coordinator is responsible for providing an unparalleled onboarding experience to new providers and building positive relationships with providers, GoHealth leadership, and hospital system partners to ensure high quality provider integration and experience with GoHealth. These activities include assistance with candidate interviewing, management of a comprehensive, effective, and positive onboarding experience, and optimization of provider schedules. The Provider Coordinator partners with the Medical Director, Market President, clinical leadership team, talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing, onboarding, and retention experience.

Job Requirements:

Education

High School Degree required
Bachelor’s Degree preferred

Work Experience

3+ years of health care experience required.
Previous provider liaison experience, drug / medical device rep sales preferred.

Essential Functions:

Interview Coordination:

Participates in the day of the interview, including working with provider talent acquisition to ensure the day of the interview is coordinated, coordinating center visits with center leads, showing candidates around a center, providing feedback on candidates, and sharing feedback on the candidate with appropriate parties.
Works closely with provider talent acquisition and the medical director to ensure candidates have an unparalleled interviewing experience.
Assists with partner interview activities as needed

Credentialing:

Guides new providers through the credentialing process and existing providers through re-credentialing process. Serves as a conduit between hospital privileging/credentialing, provider talent acquisition, GoHealth administrators, hospital partners, and new provider.
Collects necessary documents from new providers for credentialing with hospital system and insurance companies.
Monitors timelines and communicates when issues arise with all parties involved.
Coordinates Physician and Advanced practitioner supervisory agreements

On-boarding:

Welcomes newly hired candidates to GoHealth and announces new hires to the provider team.
Coordinates and communicates provider orientation information and dates; initiates specified touch points with the new provider and provides support through the onboarding process.
Coordinates system set up (e.g., payroll, scheduling, medical records) with GoHealth and hospital system partners.
Develops, implements, and manages programs, tools, and strategies to ensure flawless provider on-boarding experience, and accelerated acclimation to GoHealth based on feedback from new hires, GoHealth and hospital system partners and other stakeholders.

Orientation:

Is the lead person for all orientation activities, including training schedules and communication with provider.
Makes providers feel welcome by introducing them to other team members, etc.
Attends orientation and training activities as time allows.
Supports Learning & Development team during orientation activities as needed.
Helps onboard new providers to the different systems they will use (e.g. payroll, scheduling, medical records)

Scheduling & Payroll:

Manages and optimizes provider schedule based on provider preferences and center coverage needs.
Maintains provider daily schedule.
Ensures provider payroll information is accurate and collaborates with payroll team and providers to resolve issues.

Administrative support:

Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
Maintains provider licensing information.
Requests/processes provider status changes.
Supports medical director with communications.
Supports clinical quality and coding audits as needed.

Process improvement:

Collaborates with counterparts in other markets.
Seeks feedback from providers, recruiters, hospital credentialing/privileging representatives and other key stakeholders on processes. Reviews and acts upon feedback.
Re-designs inefficient steps within processes under their control
Keeps informed on national trends in relation to provider onboarding and integration.

Public Relationships:

Provides marketing and logistical support for special events and outreach projects (open houses, physician events, public lectures, etc.)

Standards of Behavior:

Must exhibit exemplary, positive, standards of behavior at all times; must demonstrate ability to effectively communicate with clinicians, diverse staff and exercise grace under pressure.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Provider Coordinator, Nuvance Health | GoHealth Urgent Care

As a Provider Coordinator at GoHealth Urgent Care, you play a key role in our mission to deliver exceptional, patient-centered care! In your new role, you'll have the exciting responsibility of ensuring that our new providers have a seamless onboarding experience, making them feel right at home from day one. Collaboration is at the heart of what you do; you'll work alongside talented individuals in leadership, clinical teams, and partner hospitals to streamline provider integration and optimize schedules. Your days will be filled with variety as you coordinate interviews, support credentialing processes, manage orientations, and cultivate vibrant relationships with healthcare professionals. You'll help guide new providers through important paperwork and timelines, ensuring they have everything they need to start their journey with GoHealth. Moreover, you will lead orientation activities too, making introductions and ensuring that every new hire feels welcomed by their new team. You'll also play a crucial role in administrative support and process improvement initiatives—working diligently to maintain provider schedules, manage payroll, and constantly seek feedback to enhance our onboarding experience. At GoHealth, we believe that the right culture is vital, and we strive to create a welcoming atmosphere for both staff and patients. If you're ready to make a positive impact in the healthcare community and partner with dedicated professionals, this Provider Coordinator position is the perfect fit for you!

Frequently Asked Questions (FAQs) for Provider Coordinator Role at Nuvance Health | GoHealth Urgent Care

What does a Provider Coordinator do at GoHealth Urgent Care?

A Provider Coordinator at GoHealth Urgent Care is responsible for developing a smooth onboarding process for new healthcare providers. This role involves coordinating interviews, ensuring credentialing, managing provider schedules, and maintaining open lines of communication among providers, GoHealth leadership, and partner hospitals.