Navigator and Experience Specialist

The Navigator and Experience Specialist at Oak Street Health is the critical first point of contact for patients, ensuring they have a positive experience from arrival to departure. The role encompasses planning and executing engaging events in the center's community room, guiding patients through their visits, and collaborating with the CVF pharmacy team. It's all about making patients feel welcome, respected, and cared for throughout their journey.

Applying for the Navigator and Experience Specialist position at Oak Street Health is straightforward! Visit our website for more details and ensure your resume and cover letter reflect your passion and experience in patient care and event planning. Show off your unique personality and suitability for being an Oaky ambassador!

A successful Navigator and Experience Specialist at Oak Street Health should possess outstanding interpersonal skills, the ability to maintain a positive brand image, and be detail-oriented. Strong organizational skills, a willingness to learn, and a proactive approach to teamwork are essential. Experience with seniors or in healthcare settings is a plus!

In the role of Navigator and Experience Specialist at Oak Street Health, you’ll organize a variety of events, such as fun Bingo nights, fitness sessions like chair yoga, and informative healthcare education workshops. These events create an inviting environment and foster community engagement among our patients, making their experience unforgettable!

While prior experience in healthcare settings is preferred, it is not mandatory for the position of Navigator and Experience Specialist at Oak Street Health. We're looking for motivated individuals who have a passion for patient care and a commitment to creating vibrant, supportive environments for our patients.

Working as a Navigator and Experience Specialist at Oak Street Health comes with numerous benefits, including a mission-driven career, competitive pay, flexible work environments, and health insurance packages. Employees also benefit from professional development opportunities and have the chance to make a tangible impact on patient health outcomes.

Training for the Navigator and Experience Specialist position at Oak Street Health includes a comprehensive program that familiarizes you with our unique care model, patient engagement strategies, and operational procedures within our health center. You'll be equipped with the tools and knowledge needed to excel in your role and promote the Oaky Way culture.

To successfully handle a difficult patient interaction, it's essential to remain calm, listen actively, and empathize with the patient's concerns. Demonstrate your commitment to resolving the issue by seeking solutions collaboratively and ensuring they feel heard and valued. Highlight any past experiences where you managed challenging situations effectively.

When answering this question, provide a specific example of an event you organized. Discuss your planning process, how you engaged participants, and the outcomes of the event, such as positive feedback or increased attendance. Emphasize your creativity, problem-solving skills, and ability to bring people together.

To ensure a positive experience for patients, I would focus on creating a welcoming environment, actively engaging patients, and maintaining clear communication while offering assistance. Planning enjoyable, relevant events would also help foster a strong sense of community and belonging at Oak Street Health.

During a busy shift, I prioritize tasks by assessing the immediate needs of patients and the center's operations. I use a systematic approach to focus on high-impact tasks first, ensuring urgent patient needs are attended to while keeping the overall patient experience flowing smoothly.

A successful Navigator and Experience Specialist must possess strong communication abilities, empathy, and organizational skills. It's crucial to be proactive, approachable, and adaptable, always maintaining a positive energy that embodies the Oaky Way culture while working harmoniously with team members.

I would promote engagement in community events at Oak Street Health by actively reaching out to patients in advance, utilizing social media, and creating eye-catching announcements within the center. Tailoring events to patients' interests and gathering feedback for future planning will also enhance attendance and involvement.

To answer this question effectively, express your enthusiasm for Oak Street Health's mission to provide personalized care for older adults. Highlight how your values align with the organization’s, your passion for patient care, and the unique opportunity to positively impact the lives of seniors in your community.

To ensure teamwork among the hospital staff, CVS pharmacy, and patients, I would foster open communication, encourage collaborative problem-solving, and create an inclusive atmosphere where everyone feels comfortable sharing ideas. Regularly checking in with team members and being proactive in resolving issues will also help strengthen our partnerships.

To gather feedback from patients, I would employ various methods such as casual conversations, suggestion boxes, and quick surveys targeted at specific events or interactions. This data would be analyzed to identify trends, allowing us to continuously improve the patient experience at Oak Street Health.

Managing competing priorities during a shift requires effective time management and communication skills. I would first assess which tasks are urgent and important, and work closely with team members to delegate when necessary. Remaining flexible and adapting to changes throughout the day is key to ensuring quality patient care.