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Unit Secretary - Cardiology ICU - Nights

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!This job assists with admit, discharge and transfer functions of assigned unit. Performs various functions to support the department, including processing reservations, managing the phones and following up on patient, family, and staff requests in a timely fashion.Schedule7:15pm - 6:45am3 12-hour shifts per week including every other weekendEducationRequired - High School diploma or equivalentWork ExperienceRequired - NonePreferred - Experience in the healthcare industryCertificationsRequired - Certification in Basic Life Support (BLS) from the American Heart Association within 90 days of hire at Community Hospitals, unless designated on Regulatory Grid.Knowledge Skills and Abilities (KSAs)• Must have computer skills and dexterity required for data entry and retrieval of information.• Effective verbal and written communication skills and the ability to present information clearly and professionally.• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.• Strong interpersonal skills.• Thorough understanding of current medical terminology.• Self-directed with the ability to work independently and exercise sound judgment in difficult situations.• Strong organizational, planning and time management skills.Job Duties• Provides clerical support for the department.• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.• Serves as Patient Experience Ambassador for the unit.• Assesses EPIC chart reports to ensure proper unit charges.• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.• Other related duties as required.The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.Physical and Environmental DemandsThe physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.The incumbent works with patients who have known or suspected communicable diseases and may enter isolation rooms. The incumbent has an occupational risk for exposure to all communicable diseases.Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.Are you ready to make a difference? Apply Today!Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information.Affirmative Action Policy Statement
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What You Should Know About Unit Secretary - Cardiology ICU - Nights, Ochsner Health

Are you ready to step into a role that makes a real difference in patient care? Ochsner Health is looking for a dedicated Unit Secretary for our Cardiology ICU on night shifts! With a legacy of healing since 1942, our team thrives on providing exceptional care with innovation and compassion. As our Unit Secretary, you'll play an essential part in the daily operations of the unit. This role involves managing patient admit, discharge, and transfer processes while providing clerical support to our healthcare team. You’ll handle phone calls, process reservations, and follow up on requests to ensure seamless communication for patients, families, and staff alike. Working from 7:15 PM to 6:45 AM three times a week (including every other weekend), you’ll have the opportunity to showcase your effective organizational and communication skills while supporting our vision to heal and inspire. Ochsner values the contributions of every team member like you, and with the right qualifications, including a high school diploma and Basic Life Support certification, you could be the next key player to strengthen our team. If you’re eager to embark on a rewarding journey where you truly make a difference, we invite you to apply today!

Frequently Asked Questions (FAQs) for Unit Secretary - Cardiology ICU - Nights Role at Ochsner Health
What are the responsibilities of a Unit Secretary at Ochsner Health?

As a Unit Secretary at Ochsner Health, you'll be responsible for a variety of tasks that directly impact patient care in the Cardiology ICU. Your main duties will include coordinating the admit, discharge, and transfer processes for patients, managing departmental phone calls, and ensuring that patient and family requests are followed up on in a timely manner. Additionally, you'll provide clerical support and serve as a Patient Experience Ambassador, ensuring a welcoming atmosphere for everyone.

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What qualifications are needed to become a Unit Secretary at Ochsner Health?

To qualify for the position of Unit Secretary at Ochsner Health, you need a high school diploma or an equivalent qualification. While no prior work experience is required, having experience in the healthcare industry is preferred. You'll also need to obtain Basic Life Support (BLS) certification from the American Heart Association within the first 90 days of your employment.

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What skills are important for a Unit Secretary role at Ochsner Health?

As a Unit Secretary at Ochsner Health, essential skills include strong communication abilities, both verbal and written, and a thorough understanding of medical terminology. Being proficient with computer applications used in the healthcare setting is crucial. Additionally, having strong organizational, planning, and time management skills will help in efficiently managing the various responsibilities associated with the role.

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What does the shift schedule look like for a Unit Secretary at Ochsner Health?

The Unit Secretary position at Ochsner Health involves a night shift schedule from 7:15 PM to 6:45 AM. You will work three 12-hour shifts per week, with the requirement to work every other weekend. This schedule not only allows you to engage in meaningful work but also provides you with the opportunity for a healthy work-life balance.

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What are the physical demands of the Unit Secretary role at Ochsner Health?

As a Unit Secretary at Ochsner Health, you’ll experience physical demands that include frequently needing to exert 10 to 20 pounds of force to move objects and occasionally exerting up to 100 pounds of force. This role may require the physical ability to be on your feet or engage in movement between various locations throughout the unit, highlighting the importance of physical readiness for the job.

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Common Interview Questions for Unit Secretary - Cardiology ICU - Nights
Can you describe your experience with managing patient-related information?

When answering this question, highlight any previous roles where you've dealt with patient data, whether in a healthcare environment or similar. Focus on your attention to detail and confidentiality standards, as well as any tools you used, like electronic health record systems.

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How do you prioritize tasks when managing multiple responsibilities?

Demonstrate your organizational skills by explaining your strategy for prioritizing tasks. You can mention techniques like creating to-do lists, using digital calendars, or assessing the urgency of requests from patients and staff to manage your workload effectively.

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How do you handle stressful situations in a healthcare setting?

Discuss your ability to stay calm under pressure, using examples from past experiences. Highlight techniques like deep breathing, focusing on the task at hand, and maintaining communication with your team to ensure patient care is never compromised.

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What experience do you have with electronic health record systems?

If you have experience with electronic health records (EHR), be specific about the systems you've used and your proficiency level. If you're new to EHR systems, express your eagerness to learn and adapt quickly, emphasizing your computer skills.

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Describe a situation where you provided outstanding patient service.

Share a relevant story that highlights your dedication to patient experience. Focus on your actions, the outcome, and how you made a patient's experience more comfortable, showing your empathetic nature and commitment to service.

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How would you represent the values of Ochsner Health in your role as a Unit Secretary?

Discuss the commitment of Ochsner Health to serve, heal, lead, and innovate. Share how you plan to embody these values in your interactions with patients and team members, reflecting on the importance of compassion and teamwork.

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How do you ensure accuracy when processing important documents?

Emphasize your attention to detail and your method for double-checking information. You can describe techniques such as having a checklist or working closely with colleagues to verify that everything is in order before finalizing any documentation.

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What would you do if you were unsure about a request made by a patient or staff member?

Share your approach to communication when faced with uncertainty. Emphasize that you would confirm with the individual to clarify their needs, and if necessary, consult with your supervisor to ensure the request is handled appropriately.

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Can you give an example of a time when you adapted to a change in a work environment?

It's important to demonstrate flexibility and adaptability. Recall an instance where you encountered a sudden change in procedures, protocols, or systems, and detail how you adjusted your workflow to cope successfully while maintaining productivity.

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What interests you most about working as a Unit Secretary in the Cardiology ICU?

Share your genuine interest in cardiology or the critical care environment. Discuss how the role aligns with your skills and passion for patient care and how you feel fulfilled by being part of a team that makes a tangible impact on patients' lives.

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Our mission, vision and values guide our decisions, inspire our actions, and influence our relationships with our patients, colleagues and communities. Our Mission: We Serve, Heal, Lead, Educate and Innovate. Our Vision: Inspiring Healthier Live...

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Full-time, on-site
DATE POSTED
December 4, 2024

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