Software Onboarding Specialist (Remote, USA)

United States

Customer Success – Onboarding /Fulltime Exempt /Remote

About Okendo

Okendo is a customer-marketing platform trusted by 4,000+ of the world’s fastest-growing consumer brands like Kim Kardashian’s brand, SKIMS. The platform is a suite of integrated marketing products including customer ratings and reviews, UGC, and Q&A which brands use to build trust, drive sales, and maximize customer lifetime value.

Our growth exceeded 300% in 2020, so we raised a $5.3 million seed round from Index Ventures in April 2021 to double our global team and accelerate our progress on building the ecommerce marketing platform of the future. 🚀

We're product-centric, customer-obsessed and on a mission to build the world's best commerce enablement software. If you like being at the bleeding edge of marketing tech and working with passionate people then Okendo is for you.

Position Summary

Onboarding Specialists are all about setting up new customers for success. You firstly become an expert on the Okendo product and then use that knowledge to help brands grow their businesses through the effective use of the Okendo platform. You’ll be dedicated to onboarding new merchants and helping them successfully launch with Okendo. You’ll also collaborate with various teams, help tell the stories of successful merchants, and, where appropriate, help drive the expanded use of the Okendo platform.

How you'll create impact:

• Become a subject matter expert on the Okendo platform and solutions.
• Take ownership of new customers and manage their successful onboarding of the Okendo Platform.
• Build strong relationships with our customers to understand the goals of their business.
• Act as a project manager to ensure timelines are met and customers are onboarded according to established KPIs.
• Serve as the main point of contact throughout onboarding and also liaison between the customer and the rest of the Okendo team.
• Empower customers to connect their goals and challenges with the solution in Okendo.
• Lead consultations, and one-on-one demos to educate customers on the product features.
• Build, own, and execute customer onboarding plans.

What we need from you:

• Strong customer-facing and presentation skills with the ability to establish trust and credibility
• Ability to work in a high volume environment
• Positive attitude, empathy, and high energy
• Ability to think through problems and prioritize tasks based on their relative importance.
• Impeccable communication, both written and verbal, and presentation.
• A high degree of commitment and resilience as you work to enable the best outcomes for your customer.
• At least 1-year of experience working in a SaaS company in a customer-facing role.
• Bonus: Familiarity with Shopify, Klaviyo, Google Shopping

1-Month Success

• Learn about the eCommerce industry and familiarize yourself with the amazing brands that Okendo partners with.
• You are certified as an Okendo Product Expert.
• You’ve completed our onboarding program and are on your way to servicing our customers!

6-Month Success

• You have successfully supported and launched dozens of our customers onto the Okendo platform.
• You have been developing the knowledge and skills to handle our most challenging and exciting customers.
• You have been leading and assisting with process materials.

1-Year Success

• You continue to support and launch our customers onto the Okendo platform.
• You continue to skill up on all product features and always educate yourself on what’s new.
• You act as a subject matter expert and resource for our customers and internal teams at Okendo.
• You are working closely with our marketing team to find customer advocates for the development of case studies and other various marketing materials.
• You demonstrate that you have the ability to lead by example and are on your way to achieving your career goals!

Workplace Benefits:

• Highly competitive compensation package.
• 100% coverage of employee health insurance.
• Comprehensive dental, life, disability and vision coverage.
• Generous PTO and vacation policy.
• Join an experienced, talented, and highly motivated team.
• Exposure to the biggest and best eCommerce brands globally.
• Work remotely in the USA or from our Miami office.

Why Okendo?

This is an opportunity to join a high-growth startup backed by some of the top investors in the world. You will have the opportunity to participate in the creation of a top-notch Success function from the ground up!

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