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Job details

Customer Success Associate - SMB

Omada Health is seeking a Customer Success Associate to support SMB clients in achieving health improvements through innovative digital health solutions. The role involves managing client relationships, implementing marketing strategies, and driving customer satisfaction.

Skills

  • Excellent communication skills
  • Project management expertise
  • Analytical skills to identify trends
  • Strong customer service orientation
  • Collaboration and problem-solving abilities

Responsibilities

  • Foster and manage strong, strategic, long-term client relationships
  • Independently own and execute new business and upsell client implementations
  • Collaborate with internal teams to investigate and resolve client issues
  • Contribute to operational metrics for CSAT and client churn
  • Drive overall customer satisfaction and engage clients in additional products

Education

  • Bachelor’s degree
  • 2+ years of relevant professional experience

Benefits

  • Competitive salary with quarterly incentives
  • Flexible Time Off
  • Generous parental leave
  • Health, dental, and vision insurance
  • 401k retirement savings plan
  • Mental Health Support Solutions
To read the complete job description, please click on the ‘Apply’ button
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CEO of Omada Health
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Sean Duffy
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Average salary estimate

$103750 / YEARLY (est.)
min
max
$92600K
$114900K

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Our mission is to inspire and engage people in lifelong health, one step at a time.

16 jobs
MATCH
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BADGES
Badge ChangemakerBadge Diversity ChampionBadge Flexible Culture
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Flex-Friendly
Maternity Leave
Paternity Leave
Employee Resource Groups
Medical Insurance
Dental Insurance
Vision Insurance
401K Matching
WFH Reimbursements
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$92,600/yr - $114,900/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 9, 2025

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