Guest Experience Planner | Part Time

Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

Job Description

Responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.

Responsibilities

Essential Functions:

• Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property

• Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)

• Up-sell room types to maximize hotel average daily rate

• Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets

• Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership

• Implement Moments of Service (MOS) on every call

• Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications

• Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis

• Post advance deposits and route billing of activity reservations (when applicable)

• Process activity confirmations

• Answer inbound calls; check voicemail/inbox and answer emails in a timely manner

• Other duties as may be assigned by management

Hotel Specific Essential Functions:

• Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)• Respond to guest requests for Experience Planner services in a timely manner• Email relevant correspondence with appropriate departments• Make detailed reservation notes in reservation to ensure accuracy

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.