Splash Server - Seasonal (PT) - job 1 of 2

As a Splash Server at Omni La Costa Resort & Spa, your main duties include providing top-notch food and beverage service to guests lounging by the pool. This involves taking orders, serving food and drinks, and ensuring that guests have everything they need for an enjoyable experience. You'll also need to familiarize yourself with the menu, including specials and items that may not be available, to maximize your selling potential and enhance the guest experience.

To apply for the Splash Server position at Omni La Costa Resort & Spa, you should have previous experience as a food server. Being at least 18 years old, possessing strong communication skills, and having the ability to work weekends and holidays are also essential. Additionally, you’ll need to obtain RBS certification and complete CA Food Handler’s Card training provided upon hiring.

The pay rate for a Splash Server at Omni La Costa Resort & Spa is $16.50 per hour, plus tips. This compensation reflects our commitment to providing a rewarding work environment for our team members and acknowledges your hard work and dedication in delivering exceptional service to our guests.

Yes, previous experience as a food server is highly preferred for the Splash Server position at Omni La Costa Resort & Spa. This experience helps ensure that you can deliver the high-quality service we pride ourselves on, effectively engage with our guests, and handle the fast-paced environment of a busy poolside café.

A successful Splash Server at Omni La Costa Resort & Spa should possess a friendly and motivated attitude, excellent communication skills, and a genuine passion for serving others. Being adaptable, detail-oriented, and having a knack for multitasking are also vital qualities that will contribute to your success in this role, ensuring an exceptional experience for our guests.

To ensure excellent customer service as a Splash Server, I would focus on being attentive and proactive. This means greeting guests with a warm smile, anticipating their needs, and responding promptly to any requests or questions. I believe in creating a welcoming atmosphere, where guests feel valued and appreciated throughout their dining experience.

When faced with difficult customers, I prioritize active listening to understand their concerns fully. I remain calm and composed, acknowledging their feelings, and I try to find a solution that meets their needs while adhering to resort policies. My goal is to turn a negative experience into a positive one, ensuring they feel heard and respected.

Certainly! In my previous role, I once had a guest celebrating a special occasion who mentioned it during their order. I arranged for a complimentary dessert and a personalized note to celebrate their milestone. This small gesture made their experience memorable, and they left a glowing review expressing gratitude for the thoughtful service.

I have several years of experience in food and beverage service, where I've developed a strong understanding of menu items, table service protocol, and the importance of upselling. I pride myself on my ability to engage with guests, provide recommendations, and ensure a seamless dining experience, whether it's busy or quiet.

During a busy shift as a Splash Server, I stay organized by making a mental note of each table's orders and priorities. Additionally, I use a notepad to track multiple requests and ensure timely service. Effective communication with fellow staff members also plays a crucial role in maintaining organization and ensuring that no order gets overlooked.

Handling multiple tables requires a balance between time management and communication. I assess which tables need immediate attention based on their order status or any requests. By prioritizing tasks clearly and efficiently managing my time, I can provide exceptional service across all tables, keeping the guests' experiences top-notch.

At Splash Café, I understand that the menu features a refreshing array of food, cocktails, and sweet treats intended for guests enjoying their time by the pool. I'll ensure that I'm knowledgeable about each item, including ingredients and preparation, to make recommendations and assist guests in making informed choices.

I want to work at Omni La Costa Resort & Spa because of its stellar reputation for exceptional service and commitment to quality. The welcoming culture and emphasis on employee empowerment resonate with my values. I am eager to contribute to an environment that prioritizes guest satisfaction and celebrates teamwork.

I bring strong communication skills, a positive attitude, and a passion for customer service to the role of Splash Server. My previous experience has honed my ability to engage with guests and work collaboratively with a team. I also possess good organizational skills and the ability to handle stressful situations gracefully, ensuring that guests receive the attention they deserve.