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Backend Software Engineer, Intelligent Support Engineering

About the Team
The Intelligent Support Engineering team is scaling OpenAI with OpenAI. We apply our latest models, technologies, and products (some external, some still in the lab) to real-world problems in order to assist with or automate work across the User Operations organization. We share what we learn back to the broader product and research teams, and we look to scale our solutions to new problem spaces within OpenAI. We love building products for folks sitting right next to us, and we take the time to add the touches that delight. Our goal is to prototype fast, then build for reliable long-term impact. We're constantly looking for the similarities and patterns in different types of work, and focus on building simple, generic patterns that we can apply across many domains.

The work of this team is intended to be the best example of leveraging OpenAI technologies. Our intent is to build systems to the point where the world can see the leverage that is possible with well designed AI-based implementations. We do this by working through internal use cases focused on Customers (specifically knowledge systems, automation systems, and automated agent systems) to prove impact, then we scale.

About the Role

We’re looking for a Backend engineer who’s passionate about blending production-ready platform architecture with new tech and new paradigms. You’ll push the boundaries of OpenAI’s newest technologies to enable interactions and automations that are not only functional, but delightful. We value proactive, customer-centric engineers who can get the foundational details right (data models, architecture, security) in service of enabling great products.
In this role, you will:

  • Own the end-to-end development lifecycle for new platform capabilities and integrations with other systems

  • Collaborate closely with engineers, data scientists, information systems architects, and internal customers to understand their problems and implement effective solutions

  • Work with product and research team to share relevant feedback and iterate on applying their latest models

Your background might look something like:

  • 4+ years of professional engineering experience (excluding internships) in relevant roles at tech and product-driven companies

  • Former founder, or early engineer at a startup who has built a product from scratch is a plus

  • Proficiency with JavaScript, React, and other web technologies

  • Proficiency with a backend language (we use Python)

  • Some experience with relational databases like Postgres/MySQL

  • Interest in AI/ML (direct experience not required)

  • Proven ability to thrive in fast-growing, product-driven companies by effectively navigating loosely defined tasks and managing competing priorities or deadlines.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. 

OpenAI Affirmative Action and Equal Employment Opportunity Policy Statement

For US Based Candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

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Average salary estimate

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What You Should Know About Backend Software Engineer, Intelligent Support Engineering, OpenAI

Join the Intelligent Support Engineering team at OpenAI as a Backend Software Engineer in vibrant San Francisco! We're on a mission to scale OpenAI using our cutting-edge models and technologies, applying innovative solutions to real-world challenges in the User Operations organization. Our focus is on creating delightful products that simplify processes and enhance efficiency within the company. As a Backend Software Engineer, you'll have the exciting opportunity to take ownership of the full development lifecycle, transforming customer needs into engaging platform capabilities. If you’re someone who thrives on collaboration, working side by side with engineers, data scientists, and product teams to craft solutions, we'd love to meet you! Your role will involve building connections between our advanced systems and real-world applications, ensuring robust architecture and security while embracing the latest tech. We’re seeking professionals with a solid grounding in web technologies and a passion for AI/ML. If you're proactive and eager to navigate the dynamic landscape of tech startups, this role is your chance to make an impact. At OpenAI, we place a strong emphasis on the intersection of technology and humanity, fostering an inclusive environment where diverse perspectives are valued. Ready to help shape the future with us? Let’s connect!

Frequently Asked Questions (FAQs) for Backend Software Engineer, Intelligent Support Engineering Role at OpenAI
What are the key responsibilities of a Backend Software Engineer at OpenAI?

As a Backend Software Engineer at OpenAI, your main responsibilities will involve owning the end-to-end development lifecycle of new platform capabilities, collaborating with various teams, and integrating systems to create effective solutions. This role emphasizes building user-friendly, feature-rich applications while ensuring data models and architecture remain robust.

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What qualifications do I need to be a Backend Software Engineer at OpenAI?

To thrive as a Backend Software Engineer at OpenAI, you should have at least 4 years of professional engineering experience in roles within tech-driven companies. Proficiency in JavaScript, React, and Python is essential, along with familiarity in relational databases like Postgres or MySQL. A background in AI or ML, while beneficial, is not a strict requirement.

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How does the Intelligent Support Engineering team contribute to OpenAI's mission?

The Intelligent Support Engineering team drives OpenAI's mission forward by leveraging cutting-edge AI technologies to solve real-world problems within the organization. By proving the impact of AI-based systems, the team helps scale these solutions to benefit internal customers and illustrates the potential of AI in driving efficiency and innovation.

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What does the work culture look like at OpenAI for a Backend Software Engineer?

OpenAI fosters a culture of collaboration and innovation. As a Backend Software Engineer, you'll work closely with diverse teams, have the chance to share insights, and contribute to product excellence. The environment is designed to encourage experimentation and rapid prototyping, ensuring engineers feel empowered to take risks and pivot when necessary.

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Are there opportunities for growth as a Backend Software Engineer at OpenAI?

Absolutely! OpenAI is committed to the continuous development of its employees. As a Backend Software Engineer, you'll have access to ongoing training, mentorship opportunities, and the ability to tackle new challenges within a fast-growing company, allowing you to expand your skills and advance your career.

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Common Interview Questions for Backend Software Engineer, Intelligent Support Engineering
Can you describe your experience with Python as it relates to backend development?

In responding to this question, consider sharing specific projects where you utilized Python, detailing your role, and the impact of your contributions. Highlight your understanding of frameworks, libraries, and best practices in backend architecture to demonstrate your expertise.

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How do you ensure the security of data in your applications?

When answering, be sure to discuss various security measures you've implemented, such as data encryption, access controls, and regular code reviews. Emphasize the importance of security in your development process and any frameworks or protocols you're familiar with.

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What strategies do you use when collaborating with cross-functional teams?

Talk about your experiences working in multi-disciplinary teams. Highlight communication techniques, regular touchpoints, and collaborative tools you use to ensure everyone is aligned and working towards a shared goal. Mention how you handle conflicts and differing priorities.

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Can you give us an example of a challenging project you led and how you overcame obstacles?

Select a relevant project, describe the challenges you faced, and explain your approach to overcoming these obstacles. Discuss the outcome, any metrics of success, and what you learned from the experience to showcase your problem-solving skills.

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What role does user feedback play in your development process?

Emphasize the importance of gathering and implementing user feedback. Discuss your approaches to obtaining feedback, such as user testing sessions or surveys, and how you integrate this feedback into your design iterations to enhance user experience and product functionality.

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How do you prioritize tasks when working on multiple projects?

Share your methodologies for task prioritization, whether through frameworks like the Eisenhower Matrix or tools like Agile sprints. Discuss how you assess urgency and impact and provide examples of adjusting priorities based on project needs and deadlines.

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What is your approach to testing and quality assurance in your code?

Detail the testing strategies you employ, including unit testing, integration testing, and any specific frameworks you're familiar with. Discuss your philosophy on quality assurance and the importance of clean, maintainable code.

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How would you approach a situation where you disagree with a team member's technical solution?

Highlight your conflict resolution skills, discussing how you would approach the situation with empathy and factual evidence. Talk about the importance of open discussions and reaching a consensus while focusing on the project's best interests.

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What excites you about working on AI and machine learning projects?

Express your enthusiasm for AI and ML by discussing relevant experiences or projects you've been involved in. Talk about your vision for the future of AI and your desire to be part of cutting-edge innovations that benefit society.

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Why do you want to work at OpenAI?

This is your opportunity to convey your passion for AI and how it aligns with OpenAI's mission. Mention specific aspects of the company culture, projects, or values that you resonate with, and how you see yourself contributing to their vision.

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OpenAI is a US based, private research laboratory that aims to develop and direct AI. It is one of the leading Artifical Intellgence organizations and has developed several large AI language models including ChatGPT.

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CULTURE VALUES
Inclusive & Diverse
Feedback Forward
Collaboration over Competition
Growth & Learning
FUNDING
SENIORITY LEVEL REQUIREMENT
INDUSTRY
TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 8, 2024

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