Director, HR Technology & Operations

As the Director of HR Technology & Operations at Opendoor, your key responsibilities include developing and executing strategies that align with business objectives, overseeing HR technology selection and optimization, enhancing HR processes through automation, and driving data-driven decision-making by analyzing key performance metrics. A significant part of your role involves collaborating with senior leadership to ensure that people operations initiatives enhance the overall employee experience across the organization.

To be considered for the Director of HR Technology & Operations at Opendoor, candidates should possess a Bachelor’s degree in Human Resources or related fields, with a Master’s degree preferred. Additionally, relevant leadership experience in senior people operations or HR technology is essential, along with deep knowledge of systems like Workday. Experience in process improvement methodologies such as Lean or Six Sigma, strong analytical skills, and the ability to connect HR initiatives with broader business strategies are also vital.

The Director of HR Technology & Operations plays a pivotal role in enhancing employee experience at Opendoor by leading initiatives that streamline HR processes and optimize the use of technology. By implementing efficient onboarding systems, ensuring effective performance management, and leveraging data to improve HR practices, this role ensures employees have a cohesive and engaging experience throughout their time with the company.

The work culture at Opendoor, particularly for the Director of HR Technology & Operations, emphasizes collaboration, innovation, and openness. With a hybrid work model that allows for remote work while encouraging team interaction in the Tempe office, employees are provided with a friendly environment to share ideas and build meaningful connections. The company is committed to diversity, equity, and inclusion, fostering a supportive culture where all voices are valued.

The compensation for the Director of HR Technology & Operations at Opendoor reflects market trends across various U.S. geographic areas, with a base pay range between $146,400 and $185,000 annually. Salary may vary based on work location, expertise, and experience. Additionally, the role includes potential bonuses and participation in the company’s equity plan, along with a comprehensive benefits package.

In interviews for the Director of HR Technology & Operations position, highlight your prior experience managing HR technology systems such as Workday, ATS, and LMS. Discuss specific projects you've led that involve selection, implementation, or optimization of these systems, and emphasize how these technologies improved HR functions or employee engagement.

When responding, emphasize your approach to data analysis by sharing specific methodologies you have used to generate insights from HR metrics. Discuss how you would leverage technology to streamline data collection and reporting, allowing for more informed decision-making that aligns with business goals.

Your answer should reflect a strategic mindset. Discuss ways you’ve previously collaborated with senior leadership to identify business goals and align HR programs accordingly. Provide examples where HR initiatives supported key organizational outcomes, improving both employee experience and operational efficiency.

Focus on a specific initiative where you applied process improvement methodologies like Lean or Six Sigma. Describe the initial inefficiencies, the steps you took to address them, and the measurable outcomes, showcasing your ability to enhance operational effectiveness within HR functions.

In your answer, underscore the importance of employee feedback for continuous improvement in HR processes. Provide an example of how you’ve implemented feedback systems to drive initiatives or changes that positively impacted the employee experience, demonstrating how you actively engage teams.

Detail your strategies for building and maintaining strong relationships with stakeholders. Discuss how you prioritize communication, align HR objectives with stakeholder needs, and handle competing interests within the organization, emphasizing your collaborative nature.

Express your enthusiasm for new technologies and how they can transform HR practices. Identify specific trends such as AI in recruitment or employee engagement platforms, and explain how you would assess their potential impact on employee experience at Opendoor.

Discuss your experience navigating compliance standards and best practices in HR. Explain your approach to audits, training staff on compliance matters, and ensuring data security, reflecting your commitment to maintaining high operational standards.

Use this opportunity to share a specific challenge, including the context and the steps taken to overcome it. Highlight your problem-solving abilities and adaptability in ensuring the successful implementation of technology solutions in HR.

Here, you can discuss specific metrics such as employee turnover rates, onboarding satisfaction scores, or engagement survey results. Articulate how these metrics align with company goals and how you would leverage them to measure success and guide future HR strategies at Opendoor.