Job details

Implementation Analyst - EAM

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we’re transforming communities so they can thrive!

Imagine yourself being able to help small business owners open their doors faster, ensuring our tax dollars are accounted for, creating safer infrastructure, modernizing the permitting process, and assisting with disaster recovery. The work you do here every day has a meaningful impact on people's lives!

🌟 OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer 🌟

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Implementation Analyst will look to drive value to the OpenGov customer and deliver a complete, quick and smooth implementation by utilizing their product knowledge, expertise and making solution recommendations. This role will be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov.

Responsibilities:

Drive and manage new customer implementations from start to finish. This includes providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer’s implementation.
Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.
Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform.
Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.
Become an expert in governmental processes across multiple states
Work closely with the engagement and adoption team to facilitate and drive a consistent customer experience and ensure successful training for new customers
Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.
Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”

Requirements and Preferred Experience

2+ years of experience of software implementation consulting or transferrable work with external clients preferred
Knowledge and experience in analyzing and reporting large volumes of financial and operational data, in addition to experience with government operational concepts and practices.
Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.
Strong skills in conceptualization of patterns, modeling, and design.
Strong Excel skills, including using Functions/ Formulas to format data such as v-lookup, pivot tables, error- checking, and developing properly formatted reports. ETL tools, ETL report creation, macros and visual basic are not required, but highly desirable.
Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.
Ability to adapt to a rapidly changing product and respond strategically to customer needs.
Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills.

$73,000 - $90,000 a year

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

What makes OpenGov unique

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times' 40 under 40 class of 2018!

» Growth: Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: Comprehensive medical, dental, and vision coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, and lunch in-office every Wednesday.

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

OpenGov Glassdoor Company Review

4.3

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CEO of OpenGov

Zac Bookman

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Average salary estimate

$81500 / YEARLY (est.)

min

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$73000K

$90000K

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What You Should Know About Implementation Analyst - EAM, OpenGov

At OpenGov, we are on the lookout for an enthusiastic Implementation Analyst - EAM to join our team in Chicago, IL! If you’re someone who is passionate about making a real difference in local government operations, this role could be perfect for you. As an Implementation Analyst, your mission will be to drive value for our customers by ensuring seamless implementation of our OpenGov platform. You’ll be at the forefront of transforming the way local governments interact with their constituents by streamlining processes and modernizing workflows. You will engage directly with government leaders, guiding them through every step of the implementation journey, from data gathering to training. Your expertise will enable you to make recommendations that truly resonate with our customers’ needs, while ensuring they get the most out of their investment. Collaboration is key, as you will work closely with cross-functional teams to enhance customer workflows and promote best practices. OpenGov has earned accolades like the 2023 Top Workplaces USA award and being recognized as one of Forbes America’s Best Startup Employers, which reflects our vibrant culture and commitment to our mission. This is not just a job; it's a chance to be part of a team that impacts lives and communities positively. We invite you to apply and embark on a fulfilling career with OpenGov where your work will genuinely make a difference!

Frequently Asked Questions (FAQs) for Implementation Analyst - EAM Role at OpenGov

What responsibilities does the Implementation Analyst - EAM at OpenGov have?

The Implementation Analyst - EAM at OpenGov is responsible for managing new customer implementations from initiation to completion. This includes guiding customers in their data requirements gathering, overseeing technical platform configurations, providing administrator training, and addressing all other implementation needs. With strong communication skills, you will engage with government leaders and assist them in becoming effective advocates for the OpenGov platform.