Manager of Information Systems

As a Manager of Information Systems at OpenSesame, you will lead and enhance our helpdesk and sysadmin teams. Your primary responsibilities include coaching team members, evolving processes, overseeing vendor relationships, and ensuring the productivity and quality metrics for the IS team are met. You will also be responsible for communication regarding complex migrations and collaborating with other teams to ensure a shared vision.

To excel as the Manager of Information Systems at OpenSesame, candidates should possess strong leadership and coaching capabilities, a solid understanding of information systems processes, and a commitment to team development. Additionally, experience in vendor management and a background in IT operations will be beneficial, as well as previous experience with helpdesk environments.

The Manager of Information Systems plays a crucial role in supporting OpenSesame’s mission by ensuring that our internal systems operate seamlessly, enabling our team to focus on delivering high-quality eLearning courses. By fostering team growth and implementing effective processes, you'll directly contribute to the development of a productive workforce.

At OpenSesame, the performance-driven culture emphasizes self-starters who deliver exceptional results. As the Manager of Information Systems, you will be part of a team that values specific examples from past experiences rather than traditional job requirements. This means you’ll have the flexibility to demonstrate your skills and contribute to the company's growth in meaningful ways.

Within the first year, as the Manager of Information Systems at OpenSesame, you are expected to build strong relationships across teams, enhance process efficiencies, and elevate your IS team to perform autonomously. By establishing a reliable framework for team operations and vendor relationships, you'll contribute significantly to OpenSesame's long-term success.

When discussing your leadership style, focus on how you prioritize team development, open communication, and collaborative problem-solving. Share specific examples of how you've empowered team members in previous roles to take ownership and drive improvements within their own work.

In your response, emphasize the importance of data-driven decision-making and building strong relationships with vendors. Explain how you would conduct evaluations and track vendor performance against predefined metrics, allowing your team to efficiently manage onboarding and offboarding processes.

Discuss the importance of clear goals and metrics to track productivity. Highlight your approach to creating an open and collaborative environment where team members feel empowered to share ideas and raise concerns, which can lead to more efficient practices and greater overall productivity.

To handle complex migrations, outline your strategy for clear, high-level communication across teams. Stress the importance of providing regular updates and creating documentation that can guide all team members through the migration process, ensuring that everyone is aligned and aware of their responsibilities.

Choose a specific example where you identified a process that needed improvement, implemented a new solution, and quantified its success. Discuss how you involved your team in the initiative and the positive outcomes it yielded, such as increased efficiency or enhanced team morale.

Elaborate on your previous experience managing helpdesk operations, discussing your familiarity with ticketing systems and your approach to balancing urgent issues with routine maintenance tasks. Highlight any tools or methodologies that helped streamline operations and improve the user experience.

Emphasize your commitment to mentorship and coaching. Explain how you would create development plans tailored to individual aspirations while ensuring team members engage in continuous learning and improvement opportunities.

Discuss the various metrics you would track, such as ticket resolution time, user satisfaction scores, and project completion rates. Explain how you use these metrics to pinpoint areas for improvement and drive team accountability.

Approach this question by discussing your methods for promoting open dialogue and understanding both perspectives. Highlight a conflict resolution strategy that prioritizes collaboration and team cohesion over individual interests.

Share your vision for the role and how it aligns with OpenSesame’s mission. Discuss how you plan to implement scalable processes, foster team engagement, and enhance the overall technical infrastructure to support business growth.