Business Operations, Social Media

At OpenStore in Miami, a Business Operations professional plays a crucial role in shaping the growth strategy and execution for organic social across our numerous brands. This position emphasizes developing unique KPIs, driving insights from data, and spearheading strategic operations initiatives.

For the Business Operations role at OpenStore, candidates should have at least 2 years of experience in a similar fast-paced environment. Strong analytical skills, a command of Excel and SQL, or a willingness to learn these tools are essential. An interest in social media and a strategic mindset are valuable assets.

Success for the Business Operations team at OpenStore is measured through the bespoke KPIs created to assess the impact of organic branding. The ability to analyze unit economics and derive insights from complex data sets contributes significantly to measuring success.

OpenStore fosters a culture that champions diversity and inclusion. We welcome differences and create an environment where everyone feels supported and inspired to do their best work. Our team embodies an entrepreneurial spirit while encouraging collaboration and accountability.

A Business Operations professional at OpenStore can make a substantial impact by driving effective organic growth strategies, leveraging data to inform decision-making, and identifying new opportunities within our expansive portfolio of brands, ultimately contributing to the company’s overarching success.

While the Business Operations role at OpenStore is based in Miami, the company prides itself on flexibility and may offer remote work opportunities, especially as it navigates its operational strategies and team requirements.

At OpenStore, a Business Operations professional will tackle various projects, from growth strategy development to improving operational excellence through data analysis. These projects require strategic planning and execution, enabling significant contributions to brand growth.

When developing a growth strategy for organic social media, I prioritize understanding the target audience and outlined clear objectives. I analyze data to inform content creation and distribution methods, ensuring alignment with the brand's vision and goals.

In my previous role, I conducted a comprehensive analysis of social media engagement metrics, which highlighted the types of content that resonated most with our audience. Using these insights, I shifted our content strategy, leading to a 25% increase in engagement within three months.

To measure the success of organic social media campaigns, I utilize KPIs such as engagement rates, follower growth, and conversion metrics. I also analyze feedback and audience sentiment to adjust strategies for continuous improvement.

I have extensive experience using Excel for creating dashboards and performing complex data analyses. Additionally, I've used SQL to query databases for specific insights, enabling data-driven decision-making that positively impacted overall business performance.

Ensuring accountability in project execution involves setting clear expectations, regularly communicating progress, and using project management tools to monitor deadlines. I also encourage team members to voice challenges, fostering a culture of transparency and support.

Handling ambiguity effectively requires breaking down the problem into smaller components. I focus on the most impactful aspects and engage stakeholders to gather insights, refining the project objectives as new information becomes available.

I stay current with social media trends by regularly following industry blogs, engaging in online communities, attending webinars, and analyzing competitor activity. This continuous learning enables me to anticipate changes and adapt strategies accordingly.

In a high-performing business environment, I prioritize projects by assessing their strategic alignment and potential impact. I maintain open communication with team members and company stakeholders to ensure alignment and focus on high-value initiatives.

Cross-functional collaboration is essential in Business Operations. I actively engage with teams across departments to ensure that we align priorities and leverage diverse insights, which leads to more effective strategies and better overall outcomes.

Managing stakeholders involves clear communication of goals, expectations, and updates. I make it a priority to involve them early in the process and incorporate their feedback to enhance collaboration and ensure we’re aligned towards the project’s success.