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Warehouse Supervisor, Fulfillment Center

Our mission is to inspire entrepreneurs and shoppers to find something new. We buy great brands built on Shopify, unlocking liquidity for small business entrepreneurs looking to start new adventures. We manage nearly 50 brands with over 100,000 products across apparel, beauty, home goods, and electronics.

Our team of e-commerce experts and engineers uses our proprietary technology and tooling, and advantages from our size, to grow our brands at scale.

OpenStore was started in 2021 by top investor and operator, Keith Rabois, a former executive at PayPal, LinkedIn, and Square, and a co-founder of Opendoor. We are backed with $150M+ from world-class investors such as Atomic, Khosla Ventures, Founders Fund, General Catalyst, and Lux Capital.

ABOUT THE OPPORTUNITY: 

The Warehouse Supervisor is a key leadership position in our Fulfillment Center, responsible for overseeing daily operations and ensuring efficiency, accuracy, and safety. You’ll manage and develop a team of associates while driving productivity and continuous improvement. Success in this role is defined by achieving operational goals, fostering a positive team culture, and maintaining high standards for customer satisfaction and employee engagement.

We are reinventing eCommerce and the future of niche brands and we want you to join us!

WHAT YOU'LL DO: 

  • Supervise, coach, and mentor a team of warehouse associates to meet daily operational targets.

  • Plan, coordinate, and monitor all warehouse activities, including receiving, picking, packing, and shipping.

  • Ensure adherence to best practices for safety, quality and productivity while meeting or exceeding service level agreements.

  • Proactively identify and resolve operational challenges to maintain smooth workflows and minimize disruptions.

  • Promote and enforce a safe work environment by ensuring compliance with safety programs and company policies.

  • Monitor individual and team performance, provide regular feedback, and implement corrective actions when necessary.

  • Oversee inventory management processes to maintain accurate records and proper stock levels.

  • Work closely with company leadership to align on daily and weekly operational goals.

  • Identify opportunities to streamline processes, reduce costs, and improve overall efficiency.

  • Spend your time on the warehouse floor, leading by example and addressing real-time challenges.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.

WHO YOU ARE:

  • You take ownership.  You are comfortable driving projects end-to-end that execute and eliminate blockers, helping you and the company move fast with confidence. You know when to raise your hand and ask for help.

  • You communicate and collaborate effectively. You know how to deliver the right message to the relevant audience at the appropriate level of detail. You co-create solutions that are better than the sum of individuals’ ideas.

  • You can work through ambiguity. Your experience will enable you to focus on the elements that matter most and drive clear insights that inform the team’s priorities.

  • You are analytically rigorous. You have a deep bias towards using data and analyses to drive decisions. Your second language is performance KPIs and you know your numbers and the inputs needed to continue improving those KPI metrics.

WHAT YOU HAVE: 

  • At least 2 years of leadership experience in a warehouse or fulfillment environment is required.

  • Proven ability to supervise, coach, and motivate a diverse team in a fast-paced setting.

  • Familiarity with warehouse processes, inventory management systems, and safety protocols.

  • Strong analytical and decision-making skills to address operational challenges effectively.

  • Excellent verbal and written communication skills to interact with team members and cross-functional partners.

  • Ability to stand, walk, lift (up to 50 lbs), and perform repetitive motions throughout the shift.

  • Strong work ethic, punctuality, and dependability to ensure operational success.

  • Willingness to adjust to changing priorities and work extended hours or shifts as needed.

  • Strong focus on accuracy and quality to maintain high standards in operations.

OpenStore is a proud Equal Opportunity Employer where we welcome and celebrate differences. We are committed to providing a workspace that is safe and inclusive, where everyone feels supported, connected, and inspired to do their best work. If you require any accommodations to participate in our recruitment process, please inform us of your needs when we contact you to schedule an interview.

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CEO of OpenStore
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Keith Rabois
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Average salary estimate

$67500 / YEARLY (est.)
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$60000K
$75000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Warehouse Supervisor, Fulfillment Center, OpenStore

Join OpenStore as a Warehouse Supervisor in our Fulfillment Center located in Kansas City, where we are on a mission to inspire entrepreneurs and shoppers with a diverse range of products. Our dynamic team is dedicated to managing nearly 50 brands across categories like apparel, beauty, home goods, and electronics. In this pivotal role, you will take charge of overseeing daily warehouse operations, ensuring everything runs like a well-oiled machine. You’ll have the exciting opportunity to coach and mentor a talented team while fostering a culture of productivity and continuous improvement. As a Warehouse Supervisor, you’ll be instrumental in promoting safety, quality, and efficiency, all while engaging with your team on the floor. Your leadership will help us achieve our operational goals and maintain high standards for customer satisfaction. If you’re ready to roll up your sleeves and make an impact in a fast-paced environment, we’d love to have you on board. Together, we’ll reinvent the future of eCommerce and niche brands, so come along for the journey with us at OpenStore!

Frequently Asked Questions (FAQs) for Warehouse Supervisor, Fulfillment Center Role at OpenStore
What are the main responsibilities of a Warehouse Supervisor at OpenStore?

As the Warehouse Supervisor at OpenStore, your primary responsibilities will include overseeing daily warehouse operations, managing a team of associates, ensuring safety and productivity, and maintaining high standards for customer satisfaction. You will plan and coordinate warehouse activities such as receiving, picking, packing, and shipping, while also addressing any operational challenges that may arise.

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What qualifications do I need to apply for the Warehouse Supervisor position at OpenStore?

To apply for the Warehouse Supervisor position at OpenStore, you need at least 2 years of leadership experience in a warehouse or fulfillment environment. Additional qualifications include familiarity with warehouse processes, strong analytical skills, excellent communication abilities, and a focus on safety and quality in operations.

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How does OpenStore support employee growth and development in the Warehouse Supervisor role?

OpenStore values employee growth and development by promoting a culture of continuous learning and improvement. As a Warehouse Supervisor, you’ll have the opportunity to mentor associates, provide regular feedback, and work closely with leadership to align daily operational goals, nurturing a strong team dynamic that encourages professional development.

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What is OpenStore's approach to safety and compliance in the warehouse?

Safety and compliance are top priorities at OpenStore. As a Warehouse Supervisor, you will promote a safe work environment by ensuring adherence to safety programs and company policies. You’ll actively monitor workplace conditions, address risks, and foster a culture of safety among your team, thereby minimizing incidents and ensuring operational success.

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What skills are most important to succeed as a Warehouse Supervisor at OpenStore?

To succeed as a Warehouse Supervisor at OpenStore, effective communication and collaboration skills are crucial, along with strong analytical abilities to address operational challenges. A successful candidate should also demonstrate leadership qualities, familiarity with inventory management, a keen eye for detail, and the agility to adapt to changing priorities in a fast-paced environment.

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Common Interview Questions for Warehouse Supervisor, Fulfillment Center
Can you describe your leadership style as a Warehouse Supervisor?

When answering this question, think about the traits that define your leadership approach. Discuss how you focus on mentorship, communication, and fostering teamwork. Highlight examples of how you adapt your style based on team needs and operational goals, ensuring you maintain motivation and engagement within your team.

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How do you manage time and prioritize tasks in a busy warehouse environment?

To effectively manage time and prioritize tasks, emphasize the importance of planning and delegation. Discuss methods like using checklists, assessing task urgency and importance, and empowering team members to take ownership of designated responsibilities, ensuring that all operations run smoothly.

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Tell us about a challenge you faced in a warehouse and how you resolved it.

Use this opportunity to showcase your problem-solving abilities. Share a specific example of a challenge, the steps you took to analyze the situation, and the solutions you developed. Emphasize what you learned from the experience and how it contributed to improving processes in the long run.

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How do you promote a culture of safety within your team?

To promote a culture of safety, discuss your approach to training, regular safety meetings, and engaging team members in safety discussions. Highlight your commitment to modeling safe behaviors, making safety a shared responsibility, and creating an environment where everyone feels comfortable voicing safety concerns.

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What metrics do you consider when assessing warehouse performance?

Address this question by mentioning key performance indicators like order accuracy, inventory turnover, and employee productivity. Discuss how you use these metrics to track performance, identify areas for improvement, and develop strategies to enhance overall operations and efficiency.

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How would you handle conflict among your team members?

When discussing conflict resolution, focus on your approach to open communication and mediation. Mention the importance of addressing conflicts promptly, listening to each party’s perspective, and working collaboratively to find a solution that fosters understanding and promotes team cohesion.

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Describe your experience with inventory management systems.

Share your familiarity with inventory management software and your skills in maintaining accurate inventory records. Highlight your experience in conducting regular audits, utilizing data for decision-making, and how you’ve effectively streamlined inventory processes to enhance efficiency in previous roles.

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What strategies do you use to motivate your warehouse team?

Discuss various strategies for motivating your team, including setting achievable goals, providing regular feedback, recognizing performance, and creating opportunities for team-building. Emphasize your commitment to creating a positive work environment that empowers employees and encourages high performance.

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How do you ensure compliance with safety regulations in the warehouse?

When answering this question, mention how you stay informed about safety regulations and implement necessary protocols. Describe your role in conducting safety training and regular audits, and your commitment to fostering an environment where compliance is prioritized and ingrained in daily operations.

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What is your approach to continuous improvement in warehouse operations?

Highlight your commitment to continuous improvement by discussing your focus on analyzing workflows, collecting feedback, and identifying opportunities for process optimization. Share specific examples of initiatives you have implemented that led to enhanced efficiency and productivity in past roles.

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OpenStore is reimagining the future of e-commerce. Leveraging technology and our expertise in operating the most Shopify stores in the world, we acquire stores and offer managed services to Shopify entrepreneurs. In doing so, we’ve provided millio...

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Full-time, on-site
DATE POSTED
January 12, 2025

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