Operations (Facilities) Manager

The Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of the property. The Operations Manager enhances the value of the property by managing and directing all assigned direct reports or vendor-based resources to provide a pleasant, attractive, and safe environment for customers and retailers. The Operations Manager communicates and coordinates with all other departments, retailers, corporate partners, and governmental agencies, as necessary, in order to achieve results. It is the responsibility of the Operations Manager to ensure all Corporate Programs related to property operation are installed and working as designed. The Operations Manager partners with the General Manager in the development and implementation of all strategic initiatives and any other mall related programs, as required.

What You’ll Do

Physical Assets

• Supervise, per agreements, all in-house and/or outsourced service providers in the routine performance of the Landlord’s housekeeping and maintenance work.
• Implement and administer all preventative maintenance programs, including all required log and records with service providers.
• Oversee all physical assets to ensure that they are maintained to required standards in the most economically efficient manner.
• Conduct required, regular inspections of all common area facilities/systems and report results to the General Manager.
• Review building operations and procedures and provide advise/guidance/recommendations on mechanical and construction related issues to ensure corporate programs are being followed.
• Spot check and inspect to ensure all contracted service providers are meeting all contract provisions and Landlord standards.
• Inspect and communicate property policies and procedures to tenant to ensure compliance of general aesthetics, standards of the common area, merchant storefronts, mall related physical issues and any special operational problems or activities. Respond to tenant inquiries, complaints and/or suggestions.
• All other duties as assigned.

Sustainability and Energy Control

• Supervise the field implementation of the Macerich Sustainability and Strategic Energy Plan: to track and conserve energy use, protect the environment, lower utility costs, monitor and report on policies and practices, and promote social responsibility.
• Manage all energy management systems to ensure daily optimal operational efficiency. This includes ensuring that all EMS programs and systems are operating as designed, the proper operation and maintenance of the physical assets of the system, vendor software maintenance and upgrades, and the correct scheduling of lights, HVAC, all other appropriate applications
• All other duties as assigned.

Financial

• Assist the General Manager with the development/creation of the annual operations expense forecast and related financial goals.
• Review and approve all financial and expense documentation, as directed by company policy.
• Manage the administration of approved budgets with a proactive approach to identify opportunities for improved performance and cost savings within center’s operations. Focus on minimizing expenses by efficient use of work force and materials; ensure compliance to corporate procurement programs where applicable.
• All other duties as assigned.

Capital and CAM Projects

• Develop with the General Manager all owner and capital expense forecasts. Help identify and update capital planning needs for the property.
• Maintain documentation and copies of all CAPEX, construction, and other project bids processes, as directed by company policy.
• Manage all capital and owner related construction issues/projects, reporting progress throughout project to the General Manager.
• Actively manage the negotiation, approval, and monitoring of all executed contracts.
• All other duties as assigned.

Environmental Health and Safety (EHS) Programs

• Be fully responsible for the implementation and compliance of the EHS and safety program to include administration, management, and tacking all aspects of the program. Communicate with tenants regarding hazardous waste, asbestos, and emergency procedures,
• Review (with documentation) all environmental policies with mall employees and TFS Providers, to include MSDS, hazardous waste, chemical inventory, and emergency response.
• Serve as the primary role of the mall safety coordinator. Provide leadership for the company’s safety programs and policies, enforce all employee safety regulations, and conduct safety meetings with written minutes.
• All other duties as assigned.

Tenant Coordination

• Manage all tenant and landlord buildout construction projects. Serve as the primary liaison, managing relationships between mall team, merchants, contractors, architects, inspectors and local agencies and officials.
• Maintain knowledge of local building codes, permit processes and current environmental issues, as related to the property.
• Maintain working knowledge of blue line drawings and required processes, to include Autodesk Design Review.
• Conduct pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules & Regulations, specific lease requirements and timely completion of construction, as stipulated by Tenant Coordination.
• All other duties as assigned.

Your Key Success Attributes

• Minimum of 7 years combined experience in facility operations and commercial construction, preferably in retail real estate sector
• Be highly self-motivated, able to prioritize multiple tasks with ease; be attentive to detail and embrace a culture of cooperation and collaboration
• Basic knowledge of Microsoft Office, to include Work, Excel, PowerPoint, and Outlook
• Ability to learn quickly and be comfortable with internal software systems like Unifier and 24/7
• Must demonstrate/utilize professional performance in personnel management and motivation.
• Must demonstrate/utilize professional skill level in communications, both written and oral.
• Must possess a thorough knowledge of property operations, construction, and development related areas.
• Be a self-starter and require little motivation and supervision.
• Must have a valid driver’s license
• Ability to lift up to 20 lbs.
• Ability to climb vertical ladders in excess of 20 feet.
• Must be able to read blueprints.
• All applicants must be able to perform the essential functions of the position, including corresponding core job requirements, with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities (and others in accordance with applicable law) to perform the essential functions of the job, consistent with applicable laws and Company policy.

Salary

Estimated compensation for this position is:

$80,000 – 90,000 (Annual) + Bonus eligibility

The salary listed is an estimate and not guaranteed. A salary offer will vary based on applicant education, experience, skills, abilities, geographic location, internal equity, and alignment to market data.

Our Culture of Belonging

At Macerich, we are committed to a diverse, inclusive, and equitable workplace. We believe our diversity creates value for our employees, workplaces and town centers, and the communities we serve.

We strive to hire great people from diverse backgrounds, and we are stronger for it. We want our employees to thrive, feel valued and respected, and therefore encourage a culture of learning, acknowledging, and celebrating individual uniqueness. We are proud of our practices and the equal opportunity for employment and advancement we foster across the organization.

In support of our culture of belonging, Macerich welcomes qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, medical condition, genetic information, military or veteran status, marital status, pregnancy (including childbirth and pregnancy-related medical conditions), sex, gender expression or identity, sexual orientation, citizenship, or any other characteristic or class protected under federal, state, or local law. Additional information is contained in Macerich’s Anti-Harassment, Discrimination and Retaliation Policy, which can be provided to applicants upon request. Macerich also provides reasonable accommodations to qualified individuals with disabilities. If you require accommodation during the application process or your employment, please contact Human Resources.

Join our team of great people!

Experience

• 7 year(s): Facilities Operations and/or commercial construction