Job details

Operations Manager (USA)

Operations Manager

Are you looking to put your technical and business acumen to work at a fast-growing Silicon Valley startup? Willing to roll up your sleeves, jump in, and create results working alongside a seasoned, dedicated group of entrepreneurs? Roambee Corporation (www.Roambee.com) is a Santa Clara based IoT tech startup revolutionizing the way shipments and assets get monitored around the world in real-time. By providing an easy, trusted, on-demand service, we create new opportunities for people to unlock efficiencies, gain more security, achieve improved collaboration levels, and receive actionable information. With 200+ customers in over 15 countries and offices in Silicon Valley, India, Germany, Mexico, Brazil, and South Africa, we work with our customers to ensure they have a new degree of control of their shipments than ever thought possible. Roambee has entered into a strategic partnership with Deutsche Telekom.

Roambee has the heart, soul, and work ethic of a startup, along with significant business momentum and measurable success. You will get the opportunity to work side-by-side as well as virtually, with talented, brilliant people who have already cut their chops at the big companies and other successful startups. Now, we've chosen to take the professional risks – and earn the rewards – that come with building a global business from the ground up. If this excites you too, then consider joining us.

As Manager Operations IoT for the US, you'll be responsible for our innovative IoT service in the US, service existing clients, and lay the groundwork for expanding these business engagements. This role reports to the VP of Operations in the US. Your role will focus on understanding broader client solution requirements, aligning resources to create them, and then roll out the solution operationally.

Your area of responsibility:

You will manage Roambee's device operation, fulfillment, and reverse logistics process operations.
Manage the operations side of customer engagements.
- Shipping devices based on customer orders
- Managing operations related customer service requests through the Jira Service Desk support platform
Support, configure, test, and operate our services and related integration points.
Develop strong relationships with Roambee's engineering, customer success, and sales teams to create the operational framework that powers Roambee's revenue.
Develop strong relationship with the primary interfaces at our strategic partners
- Become the subject matter expert for all technical and operational topics
- Liaise regularly to resolve open issues
Establish KPI's (Key Performance Indicators) and success metrics for your function.
Design processes and systems to provide scale, automation, and efficiency to our operations.
Manage vendor schedule and deliverables
Write SOPs
Work on our planning process and help shape the strategies and tactics in operations and then execute them.
Bring your ideas into a company's operations mix and objectively evaluate their efficacy and success.

What we're looking for:

Technical background in computer science, engineering, operations research, or other related disciplines with 3-10 years of experience. Bachelor's degree preferred.
Experience with operations of IoT products or services is a big plus.
Highly organized, with an ability to prioritize time-sensitive assignments.
A leader and proactive 'Can Do' person is persuasive and has a proven track record driving successful projects.
Energetic, self-motivated, with a solid propensity to succeed.
Experience process design and implementation
Strong project management skills
Interest or experience in supply chain management or transportation and logistics a big plus!

The position begins as soon as we find the right candidate. Compensation is negotiable and depends on experience and skill level. Our compensation consists of salary, performance bonus, and stock options.

To apply, please submit your English resume and cover letter to careers@roambee.com.

Please note:

The candidate needs to be able to travel nationally and internationally.
Recruitment agencies: We do not accept unsolicited agency resumes. Please do not forward resumes to this email, our company website email, or any other company location. We are not responsible for any fees related to unsolicited resumes.

Roambee Glassdoor Company Review

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