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Director of Operations - Lexington

Extraordinary Careers. Endless Possibilities.

With the nation’s largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and employees.

As a two-year recipient of the Gallup Exceptional Workplace Award, we recognize that part of being extraordinary is building a thriving workforce that is as unique as the patients and communities we serve. Join a company that is taking action to develop a culture that is inclusive, respectful, engaging and rewarding for all team members. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary:

The Director, Operations is responsible for delivering safe, efficient and effective patient care through all operational aspects in an Option Care branch while meeting all corporate compliance and other established rules and regulations governing the healthcare industry. The role is directly accountable for driving market development and financial performance while providing direct oversight for all branch operations including pharmacy dispensing and nursing.

Scope requirements: 2 sites with < 50 employees / Single site < $36M Acute

Job Description:

Job Responsibilities (listed in order of importance and/or time spent)

  • Oversees operational performance of the branch including efficient, effective and high quality delivery of services and patient care.

  • Ensures patient safety and satisfaction through direct management of pharmacy dispensing operations and nursing.  Ensures error proofing for pick, pack and ship operations.

  • Partners with Regional Director, Sales to drive market development and execute market based sales strategy.

  • Drives financial performance of the local office through supply chain/inventory optimization, managing controllable expenses, reducing bad debt (claims on hold) and accurate patient registration and onboarding.

  • Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations. 

  • Builds a cohesive, service-oriented team through recruitment, training and development, engagement and retention of qualified team members.  Maintains a work environment in which staff will succeed and grow in their professional development and contribute to the overall success of Option Care.

  • Overall revenue accountability in a single location of up to $40 million annually.

  • Consistently models behaviors that build our culture around the Option Care Core Values of Compassionate Care, Engaged Teams and Quality Results.

  • Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care data.

  • For accreditation, responsible for coordinating performance improvement (PI) activities including development and implementation, assisting in identification of goals and related client/patient outcomes, and coordinating, participating in and reporting of PI activities and outcomes.

Supervisory Responsibilities

Does this position have supervisory responsibilities?

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

No        

Yes - X        

Basic Education and/or Experience Requirements

  • Bachelor’s Degree and 5 years of experience in a position leading an operation.

  • At least 3 years of experience managing a P&L including budget development.

  • At least 5 years of experience directly managing people including hiring, developing, motivating, and directing people as they work; experience in leading team efforts within highly matrixed organizations.

Basic Qualifications

  • Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.

  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.

  • Experience evaluating information to determine compliance with standards, laws, and regulations.

  • Basic level skill in Office Suite (Word, Excel, PowerPoint)

Travel Requirements:  (if required)

  • Willing to travel at least 20% of the time for business purposes (within state and out of state).

Preferred Qualifications & Interests (PQIs)

  • Master’s Degree in Healthcare of Business Administration

  • Experience leading sales and/or operations in Home Health Care or Infusion.

  • RN or RPh licensure

This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $120,495.00-$200,832.35

Benefits:

-401k

-Dental Insurance

-Disability Insurance

-Health Insurance

-Life Insurance

-Paid Time off

-Vision Insurance

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Average salary estimate

$160663.5 / YEARLY (est.)
min
max
$120495K
$200832K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director of Operations - Lexington, Option Care Health

Exciting career opportunities await you as the Director of Operations at Option Care Health in Lexington, KY! We are proud to be the nation’s largest home infusion provider, dedicated to transforming the infusion care experience for our patients and employees alike. In this pivotal role, you will orchestrate a team focused on delivering safe, efficient, and effective patient care. You’ll have the rewarding responsibility of overseeing pharmacy dispensing and nursing operations, ensuring that our patients receive the highest levels of satisfaction and safety. As a leader at Option Care Health, your influence will extend to market development and financial performance, where you will work alongside our Regional Director to drive our sales strategy and promote growth. You'll be in charge of two sites with fewer than 50 employees or a single site with an annual revenue up to $36 million, making your impact significant. You’ll recruit and nurture a talented team, setting the tone for a culture that is as uplifting as it is productive, all while adhering to local and federal regulations. It’s not just about operational excellence; it’s about fostering a culture of compassion, engagement, and excellence that resonates through every layer of the organization. If you’re looking for a chance to lead with purpose and make a difference in patients' lives, we can’t wait for you to join us at Option Care Health, where extraordinary careers meet endless possibilities.

Frequently Asked Questions (FAQs) for Director of Operations - Lexington Role at Option Care Health
What are the responsibilities of the Director of Operations at Option Care Health in Lexington?

The Director of Operations at Option Care Health in Lexington holds a vital role responsible for overseeing operational performance, ensuring effective and high-quality delivery of patient care. This includes managing pharmacy dispensing operations and nursing, driving market development alongside the Regional Director, and optimizing financial performance of the branch.

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What qualifications are required for the Director of Operations position at Option Care Health?

Candidates for the Director of Operations role at Option Care Health should have a Bachelor's Degree with at least 5 years of experience leading operations, including 3 years of P&L management and 5 years in direct management of personnel in a healthcare setting.

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What kind of team culture can I expect as a Director of Operations at Option Care Health?

At Option Care Health, the culture is centered around compassionate care, engaged teams, and quality results. As a Director of Operations, you will foster a cohesive team environment that promotes professional development and staff success, contributing to the overall mission of delivering exceptional patient care.

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What are the travel requirements for the Director of Operations role at Option Care Health?

The Director of Operations position at Option Care Health requires a willingness to travel at least 20% of the time, which may include both in-state and out-of-state travel to oversee branch operations effectively.

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What is the salary range for the Director of Operations position at Option Care Health?

The salary range for the Director of Operations role at Option Care Health is between $120,495 and $200,832, depending on education, experience, and market alignment, along with benefits such as health and dental insurance, 401k, and paid time off.

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Common Interview Questions for Director of Operations - Lexington
What strategies would you implement as the Director of Operations to ensure high-quality patient care?

As the Director of Operations, I would prioritize creating a robust system for monitoring performance metrics, establish regular training for staff on service excellence, and foster open communication channels to encourage feedback and continuous improvement.

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Can you describe your experience with managing a P&L statement?

My experience with P&L management involves regularly reviewing revenue and expenses to identify areas where we can improve profitability. I use data analysis to inform decisions about budget allocation and expense control measures.

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How do you ensure compliance with healthcare regulations as Director of Operations?

Ensuring compliance begins with a solid understanding of relevant laws and regulations. I would conduct regular training for staff, implement compliance audits, and maintain clear documentation to ensure all operations align with both corporate policies and legal standards.

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What qualities do you believe are essential in building an effective team as a Director of Operations?

Essential qualities include strong communication skills to convey expectations, empathy to understand and motivate the team, and a commitment to ongoing staff development to nurture a supportive and skilled workforce.

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How would you handle a situation where a team member is not meeting performance standards?

I would first have a one-on-one discussion to understand any underlying issues, provide constructive feedback, and set clear performance goals. It's important to ensure they have the resources needed to improve and feel supported in their role.

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What experience do you have in driving market development in healthcare?

I have actively partnered with sales teams to strategize market entry and expansion initiatives, utilizing data analytics to identify trends and gaps in services, which directly informs targeted marketing efforts and service offerings.

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How do you prioritize your workload and responsibilities in a fast-paced environment?

I prioritize my workload by assessing urgency and impact on patient care, employing project management tools for organization, and staying flexible to adapt to changing situations while maintaining focus on the overall operational goals.

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Describe how you would create a culture of engagement within your team as the Director of Operations.

Creating a culture of engagement involves recognizing individual contributions, fostering collaboration, encouraging open dialogue, and investing in the professional growth of team members through mentorship and training opportunities.

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Can you share an example of a problem you solved in a previous operations role?

In a previous role, we faced a significant delay in patient onboarding processes. I initiated a workflow analysis that identified bottlenecks, which allowed us to streamline operations, thereby reducing onboarding time and enhancing patient satisfaction.

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What is your approach to managing operational change within the organization?

My approach to managing operational change includes transparent communication throughout the process, engaging team members in planning and decision-making, and providing necessary training and support to ensure a smooth transition.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
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Posted 6 months ago

For the last 40 years, Option Care has been shaping the home infusion services industry. From industry pioneers to trusted partners, Option Care has emerged as the leading home infusion services provider. Our company has grown over 6,000 strong— a...

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DATE POSTED
April 21, 2025

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