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Associate Patient Care Coordinator - Phoenix, AZ

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.The Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.Schedule: Monday – Friday, within the hours of 7:00AM – 5:00PM (8-hour shifts). Supervisor will determine shift.Location: 8041 N Black Canyon, Phoenix, AZPrimary Responsibilities• First point of contact for our patients. Sets the tone for a positive experience• Exhibits empathy, courtesy, competence, efficiency and care• Schedules appointments and procedures, following standard guidelines• Uses Multiple computer and phone systems to fulfill patient needs over phone• Verifies patient information, while documenting in their Electronic Health Record (EPIC)• Advises patients of their responsibilities regarding insurance and referral informationWhat Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays• Medical Plan options along with participation in a Health Spending Account or a Health Saving account• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage• 401(k) Savings Plan, Employee Stock Purchase Plan• Education Reimbursement• Employee Discounts• Employee Assistance Program• Employee Referral Bonus Program• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)• More information can be downloaded at: http://uhg.hr/uhgbenefitsYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications• High School Diploma/GED (or higher)• 1+ years of customer service experience• 1+ years of Microsoft Office ExperiencePreferred Qualifications• 1+ years of experience in a health care setting• Bilingual (English / Spanish)• Knowledge/understanding of CPT/ICD-10 coding• Excellent communication skills and phone etiquette• Experience providing customer service• Independent means of transportation during work hours for job related tasksAt UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO, #Red

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Andrew Witty

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$3624K

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What You Should Know About Associate Patient Care Coordinator - Phoenix, AZ, Optum

If you're looking to make a real impact on people's lives, consider joining UnitedHealth Group as an Associate Patient Care Coordinator in Phoenix, AZ. At UnitedHealth, we're all about helping our community thrive through improved health outcomes and access to essential resources. As the first point of contact for patients, you'll set the stage for a welcoming and positive experience, showcasing empathy and efficiency in every interaction. Your primary responsibilities will include scheduling appointments, verifying patient information, and advising patients on their insurance responsibilities—all while utilizing various computer and phone systems. Collaboration with a talented care team is key, as you'll work together to meet clinical, financial, and service goals while adhering to Lean processes. Our work environment promotes diversity and inclusion, with plenty of opportunities for career development and comprehensive benefits that begin immediately. Enjoy a stable schedule from Monday to Friday within the hours of 7:00 AM – 5:00 PM, and take advantage of our competitive pay and robust benefits. If you're passionate about delivering quality customer service in a healthcare setting, and have at least one year of experience, we’d love to have you onboard. Let’s make a difference together at UnitedHealth Group—where caring, connecting, and growing are at the heart of what we do.

Frequently Asked Questions (FAQs) for Associate Patient Care Coordinator - Phoenix, AZ Role at Optum

What are the primary responsibilities of an Associate Patient Care Coordinator at UnitedHealth Group?

As an Associate Patient Care Coordinator at UnitedHealth Group, your primary responsibilities include acting as the first point of contact for patients, scheduling appointments, verifying patient information, and advising them about their insurance responsibilities. You'll be utilizing multiple computer and phone systems to ensure each patient receives exceptional service.