Job details

Order Management Specialist

The position is responsible for the processing & invoicing of surgery orders. This includes but not limited to the collection of PO’s utilizing PO Process Guidelines, order updates/corrections, releasing holds and ensuring the order invoices accurately and in a timely manner. This also includes use of company portals for order entry, Dispute Management & AR resolution for surgery orders as needed. Strong communication skills with the sales team and the customer is huge for your success in this position.

Position Functions

Partner with the sales team reviewing rep/pod, district and regional quotas to ensure progress is tracking throughout the period with order closing.
Understand district/pod goals/quotas for your areas of responsibility
Be proactive and request purchase orders from facilities to prevent aging.
Strive to close each period with current orders (30 days or less).
Strategizes ways to improve processes; working with the sales team, communicating with customers and your manager
Review the OMS Scorecard (tracking for your area(s) of responsibility) on a monthly basis to develop improvement plans.
Consistently demonstrate/ improve your working knowledge of all processes and requirements to complete tasks.
Assist in order processing from initiation by the sales team to invoicing including but not limited to correcting errors in appropriate systems. Anything holding up the collection of a PO or invoicing of the order.
For internal audits, must ensure PO integrity is attained with order accuracy, to include PO, product and pricing. Strive to be 100% compliant
Assist in resolving AR issues by researching inquiries and requesting credits/rebills when needed.
Provide excellent customer service and professional communication for internal and external customers.
Communicate challenges and wins to sales leaders on a regular cadence including but not limited to Weekly updates
Run and distribute incomplete order reports to reps/pods copying sales managers as requested and also as applicable based on open order balances communicating efforts to obtain PO's and/or assistance needed.
Plan and communicate coverage for absences as needed
Participate, coordinate and support field initiatives
Lead and/or participate in process improvement pilots

Requirements:

Education:

High school diploma or equivalency required
Bachelors degree preferred

Experience:

Minimum of five (5) years sales support and customer interaction

Competency:

Approachable and strong communication skills.
Professional, tactful and diplomatic.
Ability to work without supervision. Resourceful.
Customer service oriented. Responsive.
Problem Solver/Strategist
Articulate, both written and verbal.
Microsoft Office.
Adaptable
SAP/CRM, although not required, is a plus.

Travel: - Domestic up to 10%

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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By Smith & Nephew

Physical health is never just about our body. It’s our mind, feelings and ambitions. When something holds it back, it’s our whole life on hold. We’re here to change that, to use technology to take the limits off living, and help other medical pro...

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FUNDING

Public

INDUSTRY

Health Care Products Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Watford, United Kingdom

DATE POSTED