Order Management Specialist

At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.

• Leads order processing activities for major customer units.
• Advises non-exempt associates regarding day-to-day priority of customer requests.
• Serves as advanced interface with customer for escalations of order commitments, order expedites, and problem resolution.
• Monitors and proactively addresses issues that impact performance to committed ship date (CSD), lead-time, response time, and inventory goals.
• Coordinates and manages high-visibility and/or important customer programs. May include initial customer or product startup initiatives or large customer programs.
• Coordinates with Master Scheduler to manage product life cycle and related materials availability issues.
• Drives process improvements inside and outside the area of Order Management.
• Plans, schedules, coordinates and approves product release to the production planning systems based on material and capacity availability.
• Provides input to management, reschedules, and /or interfaces with customer program management, master scheduling, customers and production control to reschedule production in the event of design changes, labor and material shortages, backlogs, and other potential schedule interruptions.
• Represents Order Management on various Customer Focus Teams.
• May also support inventory control, supply chain management, material planning, and scheduling.

• Typically requires a bachelor degree or equivalent experience in addition to 2 years of related experience.
• Demonstrates operations and technical skills and understanding of Flex’s functional standards. Demonstrates a general knowledge of functional concepts and a rudimentary understanding of Flextronics policies and procedures. Has awareness of the functional impact upon work processes and other functions. Ability to operate telephones, data entry, office software including, word processing, spreadsheets, presentation packages and data base systems.
• Ability to read, analyze and write reports and business correspondence, with Fluency in English and Spanish. Ability to effectively present information and respond to questions from groups of managers, clients and customers.
• Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.
• APICS certification is preferred.

• Full range of medical benefits, dental, vision
• Life Insurance
• Matching 401K
• PTO
• Tuition Reimbursement
• Employee discounts at local retailers

Global Procurement & Supply Chain Relocation: Not eligible No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the recruitment process. Please advise us of any accommodations you may need by e-mailing: accessibility@flex.com.