Job details

Team Lead, Knowledge Management Operations

Hi, we're Oscar. We're hiring a Team Lead, Knowledge Management Operations to join our Knowledge Management team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will manage the success of Knowledge Management teams by driving performance, effectiveness, and operational improvements to daily workflows and strategies.

You will report to the Manager, Knowledge Management.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $60,000 - $78,750 per year. The base pay for this role in all other locations is: $54,000 - $70,875 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

Hire and manage a team of colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks.
Manage team’s outcomes, monitor dashboards, track operational KPIs, conduct root-cause analysis and construct action plans as issues arise.
Understand and be connected to the type of work the team does on a daily basis, being able to make quality decisions that best serve our customers.
Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives
Be a culture carrier, driving engagement with the team to create an inclusive and inviting culture that aligns with Oscar’s core values
Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing knowledge management team and system
Compliance with all applicable laws and regulations
Other duties as assigned

Qualifications

3+ years experience working with a knowledge management system
2+ years experience developing policies or procedures
2+ years experience in a fast-paced operations or customer service environment
2+ years of direct people management experience
2+ years of experience using data and metrics to drive improvements

Bonus Points

Bachelor's degree
Lean Six Sigma or Process Improvement certification
Prior healthcare and/or insurance experience
Advanced Google Suite or Microsoft Office capabilities
2+ years experience solving complex inquiries
1+ years experience managing projects
Experience working with teams in multiple locations and multiple disciplines
Strong verbal and written communication skills

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.

Oscar Health Glassdoor Company Review

3.2

Oscar Health DE&I Review

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CEO of Oscar Health

Mark Bertolini

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Average salary estimate

$66375 / YEARLY (est.)

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$54000K

$78750K

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What You Should Know About Team Lead, Knowledge Management Operations, Oscar Health

Hey there! We're thrilled to announce an incredible opportunity at Oscar for a Team Lead in Knowledge Management Operations. As a pioneer in health insurance, we strive to put our members first, building a platform that feels like a family doctor. In this remote role, you’ll steer the successful outcomes of our Knowledge Management team by driving performance, operational strategies, and workflow improvements. Reporting to the Manager of Knowledge Management, you'll dive deep into performance management, conduct root-cause analyses, and create action plans that enhance our team’s functionality. At Oscar, connection is key! We practice a blended work culture, allowing you the freedom to work from anywhere while staying anchored with your colleagues. If you happen to be near any of our offices in New York City, Tempe, or Los Angeles, we’d love for you to visit us a couple of times a week. To be considered, you should have a solid background in knowledge management and team leadership, along with a penchant for continuous improvement. And don’t worry, we offer competitive pay, great benefits, and unlimited vacation! Bring your leadership skills and passion for healthcare innovation, and let’s work together to change the face of health insurance for good!

Frequently Asked Questions (FAQs) for Team Lead, Knowledge Management Operations Role at Oscar Health

What responsibilities does the Team Lead, Knowledge Management Operations at Oscar hold?

The Team Lead, Knowledge Management Operations at Oscar is responsible for managing the success and performance of the Knowledge Management team. This includes overseeing day-to-day workflows, driving operational improvements, conducting root-cause analyses, and creating action plans as challenges arise. Furthermore, the Team Lead serves as a central communicator, leading team huddles and ensuring alignment with Oscar's mission, vision, and values.