Area Sales Manager

Job Description:The Ecosystem Lead will work collaboratively with cross functional peers to develop the ecosystem business plan and execution strategy for engaging with key systems of care to create joint value for Otsuka, customers, and patients. Collaborate with ecosystem cross-functional team to develop and execute on the ecosystem strategy to generate enhanced customer satisfaction, improved patient outcomes and business opportunities for Otsuka.Roles and Duties:• The formulation of an effective commercial strategy is crucial for the growth and success of an ecosystem• Lead an ecosystem’s Health Science Associate (HSA) team to stimulate clinical demand and elevate the level of satisfaction experienced by patients and customers.• Modify the regional/ecosystem plan in line with the objective of putting patients at the center of operations.• Perpetually monitor the healthcare industry and broader business environment to identify leading-edge approaches and integrate them into Otsuka’s pioneering account management tactics.• Utilize insights acquired from the field force and other analytical sources to inform the development of regional business plans.• Guide HSAs in shaping customer plans that are sensitive to market dynamics, meeting customer requirements while achieving HSA and ecosystem objectives.• Work hand in hand with ecosystem partners to devise and implement customer involvement methods and programs which will enable you to get a deeper understanding of the customers through active interaction, primary and secondary market research activities, and field organization.• Strengthen relationships with HSAM partners in the region and collaborate with prominent senior customers in the IDN industry to create platforms centered around patient outcomes for impactful strategic partnerships.• Develop a thorough comprehension of the distinct requirements of every client as they strive towards better patient outcomes, reduced expenses, and enhanced quality of care. This can be achieved by constructing, preserving, and exploiting networks and associations in the healthcare domain and collaborating with clients to create solutions.• Drive collaboration across different roles within the healthcare arena to achieve patient-centric and customer engagement quality objectives. This may involve creating customized deployment strategies that respond to the unique demands of diverse communities and developing strategic plans and metrics to assess progress towards common goals.• Develop an in-depth comprehension of the ecosystem and effective methods to influence the system for enhancing patient outcomes by assimilating, merging, and utilizing knowledge from established associations.• Align all business dealings with Otsuka’s guidelines and policies, conducting business with the highest level of ethics and professionalism.• Encourage a work environment that promotes collaboration and prioritizes customer satisfaction. This ensures that solutions are tailored to enhance customer engagement and deliver better patient outcomes.• Emphasize accountability and responsibility in order to drive individual and team performance, and to ensure that all members are focused on achieving the business plan and priorities.• It is crucial to align the sales targets and predictions for the area with the company’s long-term strategic plans.• Through a collaborative and data-driven approach, we will work with Otsuka to maximize business results and drive growth, positioning the company for long-term success in an increasingly competitive global market.• Keep tabs on how customers interact with your ecosystem by tracking both formal and informal feedback. Use this information to improve customer engagement, and refine your overall strategy.• Create an inclusive, customer-centric culture by bringing customers into the solution-building process as valued partners and co-creators.Qualifications:• Candidates with a Bachelor’s degree are welcome to apply, though we highly recommend those with an MBA degree or another related postgraduate degree.• It is mandatory for the candidate to have prior experience in managing account managers or partnership managers, which involves creating and executing account strategies and negotiating contracts with different players in the health ecosystem such as healthcare systems and hospitals.• To be competitive for this role, one should possess previous experience in the commercial life sciences sector, particularly biotechnology or pharmaceuticals, or a similar industry, with a demonstrated ability to engage with critical healthcare ecosystem entities (e.g. payers, health systems).• Demonstrating competence in navigating through a dynamic and uncertain work setting is highly advantageous• Proven ability to assist and guide colleagues in enhancing their abilities, achieving goals, and excelling in their respective positions.• Demonstrated history of achieving or surpassing financial and other measurable objectives, as well as qualitative aspirations.• Demonstrating a deep knowledge of strategy development, including devising an effective contracting strategy, managing it meticulously, and ensuring successful outcomes, is a significant advantage in any industry.• Experience in field sales management or marketing in the Neuroscience or Nephrology industry, or a related field, would be advantageous.• Sound understanding of healthcare compliance, legal and regulatory setup.Skills:• Accountable and Focused on Results - Stay accountable for crucial strategic objectives, remain focused on high-performance standards, and take a leadership role in driving transformative changes.• Employ a strategic mindset to weigh the potential outcomes for the business, patients, employees, and clients before making any decisions.• Remain continuously vigilant to ensure that our clients receive the highest level of customer service by ascertaining and catering to their requirements.• Effective Communication - Utilize reasoning, lucidity, and courtesy to deliver messages that create an impact. Encourage positive outcomes for Otsuka by persuading at all tiers.• Respectful collaboration is about building relationships and fostering a culture of mutual respect, trust, and innovation.• It is crucial for businesses to actively participate in professional development to stay ahead of the curve.About Otsuka:Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP needs in an evolving healthcare environment. The new model is built around where patients get their care locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The local “ecosystem approach creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to help bridge care gaps. The Ecosystem Lead will report to a Sr. Business Director (SBD) and be grouped into a regional area. The SBDs have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will be shifting to a team-based approach to drive customer engagement quality, accountability, and cohesion around patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything we do.