Job details

Customer Success Manager

Otter is a fast-moving restaurant technology company focused on helping partners succeed in delivery. We are looking for a Customer Success Manager who is a trusted advisor to our customers.

Skills

Analytical problem-solving
Effective communication
Customer relationship management
Data-driven decision making

Responsibilities

Serve as a trusted advisor on a portfolio of customers
Gauging customer satisfaction and providing strategic recommendations
Managing customer risks and escalations
Conduct regular customer business reviews
Act as the voice of the customer
Facilitate growth through collaboration on various projects

Education

Bachelor's degree preferred
Relevant certifications in Customer Success or Account Management

Benefits

Collaborative environment
Growth opportunities
Supportive team culture

To read the complete job description, please click on the ‘Apply’ button

Otter Glassdoor Company Review

2.5

Otter DE&I Review

No rating

CEO of Otter

Unknown name

Approve of CEO

By Otter

We’re Otter, a fast-moving restaurant technology company that builds solutions to help our partners succeed in delivery. Restaurants big and small trust Otter to power their delivery business, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly....

7 jobs

MATCH

Calculating your matching score...

FUNDING

Growth

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

11-50

LOCATION