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Job details

Customer Success Manager

Otter is a fast-moving restaurant technology company focused on helping partners succeed in delivery. We are looking for a Customer Success Manager who is a trusted advisor to our customers.

Skills

  • Analytical problem-solving
  • Effective communication
  • Customer relationship management
  • Data-driven decision making

Responsibilities

  • Serve as a trusted advisor on a portfolio of customers
  • Gauging customer satisfaction and providing strategic recommendations
  • Managing customer risks and escalations
  • Conduct regular customer business reviews
  • Act as the voice of the customer
  • Facilitate growth through collaboration on various projects

Education

  • Bachelor's degree preferred
  • Relevant certifications in Customer Success or Account Management

Benefits

  • Collaborative environment
  • Growth opportunities
  • Supportive team culture
To read the complete job description, please click on the ‘Apply’ button
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We’re Otter, a fast-moving restaurant technology company that builds solutions to help our partners succeed in delivery. Restaurants big and small trust Otter to power their delivery business, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly....

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
August 13, 2024

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