Overnight Hospitality Associate

THE ROLE

AT MINT HOUSE YOU WILL

• Responsible to respond to day to day guest requests, issues, and other outreach to deliver a seamless experience to our guests in real time
• Execute on arrival inspections and unit departure to ensure units are constantly meeting or exceeding brand standards
• Guide guests through the Mint House experience; deliver a personalized first impression upon arrival to exceed expectations
• Park and retrieve guests vehicles in a safely and timely manner from our valet parking location
• Serve as a helpful resource in the field to troubleshoot guest issues in real-time and report any guest maintenance concerns or issues during a Mint House stay
• Promote a guest-centric culture to drive exceptional results and a positive environment
• Ensure all guest areas and apartments are cared for and inspected to verify appliances and amenities are clean and in working order for our guests
• Assist with inventory management and collaborate with team on ad-hoc projects
• Master our software to assist the guest stay, reservations, and communication amongst the team

WE ARE LOOKING FOR

• Minimum of 2 years of experience working in hospitality and / or customer facing environment
• Flexible schedule to assist with staffing coverage in the instance of call outs and is open to working evenings and weekends
• Multitasker; well organized and have significant attention to detail
• Understand the importance of creating a meaningful experience and bring that spirit to our guests
• Embody our core values: gritty, adaptable, and stress-tolerant
• Honest, reliable, able to work effectivity both independently and with a team
• Confident to take charge and problem solve when needed
• Tech-savvy, embraces tech-forwarded thinking and use of mobile application and business systems
• This role requires a valid driver's license, clean driving record and comfortability driving manual and automatic vehicles

This is a Full-Time position with starting hourly rate of $18.

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Mint House is an Equal Opportunity Employer and a workplace of belongingness. We're committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

New York City is where we call home. Our HQ office is located in Midtown Manhattan neighboring Time Square attractions. Regardless of where our employees are based, we work on east coast hours to collaborate, communicate, and not miss out on any fun emoji exchanges. We take time to celebrate our accomplishments–it's all too easy to forget this when we're moving fast. We slow down & reflect on our achievements and share those in Slack.