Revenue Operations Analyst

Revenue Operations

Chicago, IL

Revenue Operations Analyst

**This is a hybrid position, requiring candidates to be Chicago-based and willing to attend the office two days per week.**

What does Packback do?

Packback’s mission is to empower every student to be fearlessly curious and find their unique voice.

Packback team members are passionate, mission-driven lifelong learners. Many of us spent time as educators in classrooms and have experienced first hand just how draining the day to day of educating can be. We have seen the gap between the most and least prepared students grow wider every year. The pressure to close that gap has once rested directly on our shoulders, and we understand the enormous cost of addressing that gap, and also not addressing that gap.

What it's like to work on the Revenue Operations team?

The Revenue Operations team at Packback is within the Finance & Operations division, led by our CFO. We are a high-performing and highly efficient team that strives in our ever-changing environment. We strive to foster a collaborative, growth-oriented culture and accept nothing but exceptional performance as a result. As a small team, each individual is expected to contribute to building a world-class operations and analytics function through continuous improvement and to take ownership of the team's performance and success.

How will you add value to the team? 

You will be a key member of the broader revenue organization (new sales, renewal, upsell, and cross-sell), and will directly support the success of our revenue teams. 

You will be responsible for the following: 

• Provide insight & awareness through data:
• Build & manage reporting on core KPIs and revenue goals through clear, accessible visuals and tracking materials

• Develop and execute on reporting cadence for the revenue team, including but not limited to maintaining rep dashboards, pipeline analysis, and productivity metrics
• Identify opportunities to improve key metrics such as conversion rates, deal size, pipeline volume, sales cycle duration, and to increase cross sell and upsell opportunities
• Collaborate with revenue leaders in solving interesting, open-ended problems to improve revenue growth

• Ensure compliance towards processes, which in turn will drive success towards the team’s objectives, and key results

• Support revenue team members and leaders with their requests, questions, and enable them to find these answers autonomously

• Collaborate with finance and revenue leaders in the development and optimization of territory and comp design to maximize revenue potential

What you won't do: 

• Feel like a number - we empower each other and celebrate the small and the big wins, every day. Every single team member makes a direct impact here.
• Get bored - we thrive off of curiosity and have fun while we do it

• Work in silo - you will work with a team of skilled analysts and revenue operators, fostering collaboration and knowledge-sharing

What you bring to the table: 

• 1-3 years of experience in sales operations, revenue analysis, or similar roles

• Experience with a B2B SaaS model is preferred This includes understanding of the common sales process and key performance metrics
• Strong work ethic, a “do whatever it takes” attitude with excellent attention to detail

• Strong communication skills (both written and verbal), confident in speaking with GTM leaders and C-suite leadership

• Strong critical thinking skills; an ability to ask insightful questions to uncover key information and drive strategic decision-making

• Data-driven; well-versed in analyzing metrics and synthesizing them into clear, actionable insights

• A passion for teamwork and pushing others towards their goals

• Agile and adaptable to changing circumstances or requirements.

• High level of accountability; can manage multiple projects, workflows, and competing priorities

• Proficiency in Microsoft Excel/Google Sheets

• Experience with Salesforce, Outreach, Hubspot, SQL, Google BigQuery is a plus

• Be a lifelong learner - be willing to provide and receive feedback from team members on a regular basis, in a shared effort of furthering our personal and team growth

• Values fit - the individual must be aligned with all of our company values, which are:
• We are fearlessly curious.

• We are radically kind.

• We do what we say we will do.

• We never stop moving forward (no matter how small the step)

• We earn leadership through humility, optimism, and ownership.

• We employ an investor’s mindset.

What you will enjoy: 

• Flexible PTO policy with a minimum of 10 days recommended

• Flexible hybrid work environment (Chicago preferred)

• 6 weeks fully paid, gender non-specific extended leave policy (for either parent welcoming a new child through birth or adoption, or to care for a family member in need)

• Health insurance through BCBS of IL (we cover $250 a month per individual employee!), and defined contributions for dental and vision, with employee options for life and accident insurance
• Short-term disability insurance

• 401k plan (with employer matching)

• Subsidized Calm and DoorDash subscriptions

• Free discount programs

• Competitive salaries and room for professional growth

• Values-driven culture that encourages transparency and open communication

• Biannual paid company offsite retreats and outings.

Our commitment to diversity: 

Working in the Education Technology space, Packback believes it is an ethical necessity for us to work to build a diverse and inclusive team, to help us better consider the needs of our diverse audience of students with a wide range of educational backgrounds and educational needs.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

The pay range for this role is:

73,000 - 95,000 USD per year, with a 10% annual bonus (Chicago Office)

Please note:

Applicants must be authorized to work for any employer in the U.S without the need for sponsorship. Packback does not offer visa sponsorship for this role. 

Currently we are only able to hire from these states: AL, AR, AZ, CA, CO, CT, FL, GA, HI, IA, IL, IN, KY, MD, MI, NC, NY, OH, PA, RI, SC, TX, VA, WA, WI. 

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