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Senior Manager of Logistics Operations

At Pair Eyewear, we’re building the largest global eyecare company in the world focused on bringing personalization to the end to end eyecare experience, starting with your glasses. We’ve developed the first personalized eyewear brand where glasses can be an extension of your personality, mood, and interests. With funding from leading venture capitalists in the consumer space, partnerships in the entertainment, sports, and fashion arenas, and a team of passionate individuals, we’re on a mission to completely revolutionize the eyewear industry. We’re excited that we already have the support of Good Morning America, The Today Show, Oprah Magazine, CNN, and Forbes helping us share our story.

Pair Eyewear is looking for an experienced self-starter to oversee our 3PL relationship and manage day to day operations (receiving, shipping, inventory control) at our production facility in Irvine, CA. The ideal candidate will be well-versed in warehouse operations and be able to manage people and create and refine processes in a fast-paced, ever-changing environment.  

What You’ll Do:

  • Oversee all aspects of our 3PL relationship, including daily inbound and outbound performance, space planning, and SLA adherence.
  • Ensure that all B2C customer orders are processed, shipped, and delivered in a timely manner, and any outliers are attended to swiftly.
  • Direct the fulfillment of B2B orders to a host of customers large and small, ensuring that we always put Pair’s best foot forward in our delivery of product.
  • Assure that our inventory control practices and cycle counting programs are state of the art and adhere to both internal and external auditing standards.
  • Manage our operational team at Pair’s production facility: receiving product, conducting putaway and replenishments to our lens and tops production lines, packing out, and transporting to our 3PL.
  • Partner with cross-functional teams on planning and execution of meaningful, large-scale projects (e.g. international expansion, peak holiday season).

Who You Are:

  • You live and breathe logistics operations and find great joy in driving up quality and efficiency while driving down costs.
  • You love inventory control and know best practices for protecting our assets.
  • You enjoy managing people, growing and developing everyone from hourly warehouse workers to supervisors and managers.  
  • You collaborate openly and honestly with your colleagues and don’t shy away from solving difficult problems.
  • You are detail-oriented and not afraid to get your hands dirty, but you can also see the forest for the trees and understand how to weave company strategy into your day to day.
  • You aren’t satisfied with the status quo and are consistently looking for ways to push the envelope in terms of performance.
  • You lead with a great deal of empathy.

Need to Have:

  •  5-7+ years working in logistics and warehouse operations, in both 3PL and company-owned environments.
  • Experience managing logistics for both B2B and B2C customers, with a focus on high-quality customer service.
  • Strong knowledge of inventory control practices, including cycle counting and adherence to audit standards.
  • Proven ability to lead and develop teams at all levels.
  • Experience working with ERP platforms such as Netsuite or similar tools.

Nice to Have

  • Experience with Netsuite is desired. 

At Pair, we carefully consider a wide range of factors when determining compensation. These considerations can cause your compensation to vary. The pay range for this position is expected to be between $135,000 - $145,000 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Pair is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of actual or perceived age, ancestry, citizenship, color, disability, familial status, family responsibilities, gender identity/expression, genetic information, marital status, matriculation, national origin, personal appearance, political affiliation, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, socioeconomic status, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Average salary estimate

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$135000K
$145000K

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What You Should Know About Senior Manager of Logistics Operations, Pair Eyewear

Join the dynamic team at Pair Eyewear as a Senior Manager of Logistics Operations in Irvine, CA, where we believe eyewear should be a personal expression of who you are! At Pair, we are not just about glasses; we are crafting an innovative and personalized eyewear experience that resonates with individuals' moods and interests. With significant backing from renowned venture capitalists and support from major media outlets like CNN and Oprah Magazine, we are revolutionizing the eyewear industry. As our Senior Manager of Logistics Operations, you’ll play a crucial role in overseeing our third-party logistics (3PL) relationship, streamlining day-to-day operations, and ensuring that all B2C and B2B orders are processed with precision and care. You'll need to be comfortable managing people and optimizing processes in a fast-paced environment, focusing on everything from inventory control to efficient shipping practices. Your expertise in logistics will help us maintain our reputation for exceptional customer service while meeting strict audit standards. If you are a self-starter, excited about leading a dedicated team, and passionate about driving quality and efficiency, this could be the perfect opportunity for you!

Frequently Asked Questions (FAQs) for Senior Manager of Logistics Operations Role at Pair Eyewear
What qualifications do I need to apply for the Senior Manager of Logistics Operations at Pair Eyewear?

To qualify for the Senior Manager of Logistics Operations position at Pair Eyewear, candidates should have 5-7+ years of experience in logistics and warehouse operations, particularly in 3PL and company-owned environments. Experience managing logistics for both B2B and B2C customers, strong knowledge of inventory control practices, and proven leadership skills at all levels are essential.

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What are the key responsibilities of the Senior Manager of Logistics Operations at Pair Eyewear?

The Senior Manager of Logistics Operations at Pair Eyewear will oversee all aspects of 3PL relationships, ensure timely processing of customer orders, manage inventory control practices, and lead the operational team at our Irvine production facility. Collaboration with cross-functional teams on significant projects is also a key part of the role.

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How does Pair Eyewear support career development for the Senior Manager of Logistics Operations?

At Pair Eyewear, we prioritize continuous professional development for all employees, including the Senior Manager of Logistics Operations. We offer training opportunities, promote from within, and encourage knowledge sharing among teams to foster growth and development for every employee, helping them realize their full potential.

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What is the salary range for a Senior Manager of Logistics Operations at Pair Eyewear?

The salary for the Senior Manager of Logistics Operations at Pair Eyewear is expected to be between $135,000 and $145,000, depending on individual skills, qualifications, and relevant experience. Additional incentives may also be available, making this role both rewarding and lucrative.

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What do I need to know about the work culture at Pair Eyewear?

Pair Eyewear’s work culture is centered around innovation, collaboration, and a commitment to excellence. As a Senior Manager of Logistics Operations, you will find a supportive environment where your ideas are valued, and there are abundant opportunities for creativity and teamwork, driving the company’s mission forward.

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Is experience with ERP platforms necessary for the Senior Manager of Logistics Operations at Pair Eyewear?

Yes, experience with ERP platforms such as Netsuite is highly desirable for the Senior Manager of Logistics Operations role at Pair Eyewear. Familiarity with these tools will help you better manage logistics and streamline warehouse operations efficiently.

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How important is leadership experience for the Senior Manager of Logistics Operations role at Pair Eyewear?

Leadership experience is vital for the Senior Manager of Logistics Operations at Pair Eyewear. The role involves managing and developing a team, so strong leadership skills and the ability to grow personnel at all levels are crucial for the success of our operations.

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Common Interview Questions for Senior Manager of Logistics Operations
How would you manage the relationship with our 3PL provider as a Senior Manager of Logistics Operations?

In managing the 3PL relationship, I would prioritize clear communication, set performance expectations, and establish regular check-ins to review service level agreements. Ensuring that both parties understand and meet operational objectives will be key to driving improvements.

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What strategies would you implement to enhance inventory control at Pair Eyewear?

To enhance inventory control, I would implement robust cycle counting methods, utilize technology to track inventory in real-time, and foster a culture of accountability among team members to ensure our practices meet both internal and external standards without fail.

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How do you ensure timely processing of customer orders?

Ensuring timely processing of customer orders starts with optimizing workflows and monitoring performance metrics. I would also focus on training team members, defining clear roles, and maintaining open communication with our warehouse team to quickly address any outliers.

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Can you give an example of how you've improved logistics efficiency in a previous role?

Certainly! In my previous role, I restructured the receiving process, introducing automation tools that cut receiving time by 30%. By analyzing data and adapting workflows, we significantly improved the overall operation and created a more agile system.

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What is your approach to leading a diverse logistics team?

My approach is centered around empathy and inclusivity. I prioritize understanding individual team members' strengths and challenges, promote open communication, and provide development opportunities tailored to their career goals while fostering a positive work culture.

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How would you address unexpected shipping delays?

I would first investigate the cause of the delay and communicate transparently with all stakeholders involved. Using historical data and predictive analytics can help inform decisions and allow for proactive adjustments, ensuring minimal disruption while maintaining customer satisfaction.

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What metrics do you consider most important in logistics operations?

I consider metrics such as order accuracy, shipping time, inventory turnover rates, and customer satisfaction scores the most important. These metrics provide insights into operational performance and areas needing improvement, guiding strategic decisions effectively.

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How do you maintain a high level of customer service in logistics?

Maintaining a high level of customer service in logistics involves training team members on best practices, emphasizing the importance of communication, and implementing systems that allow for quick resolution of issues. Continuous feedback loops with customers are vital for identifying areas of improvement.

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What are your thoughts on integrating technology into logistics operations?

I believe integrating technology is crucial for enhancing logistics operations. Utilizing software solutions for inventory management and analytics improves accuracy and efficiency, while also allowing the team to focus on strategic initiatives rather than manual processes.

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How do you handle employee performance issues within the logistics team?

To handle employee performance issues, I approach the situation with understanding and a focus on constructive feedback. I believe in having open dialogues, setting clear expectations, and offering support and training to help team members succeed in their roles.

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At Pair, we believe wearing the same thing every day can be dull. Life is short. Change is good. Each day is wonderfully unpredictable, and change is what helps us feel most alive. We invite you to reward your evolving passions, joys, and daily sp...

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Full-time, on-site
DATE POSTED
November 24, 2024

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