General Manager

DCS is a family owned and operated business with treating all employees like family at the core of our values. Our employees provide innovative, safe, and high-quality infrastructure/maintenance contracting services to State DOTs, railroads, and other commercial/residential customers across the entire United States. Employees receive generous compensation packages, employee engagement events & career development programs, just to name a few of the perks of being part of the DCS family!

To provide quality service, we need top-of-the-line employees. That is why we offer great compensation, awesome benefits, and a work environment worth bragging about! 

At DCS, we provide transportation infrastructure maintenance services across multiple states for Railroads and State and County highway agencies. Much of our work is seasonal and most of our crews work off-site serving our customers needs across a nine (9) state region. All our field crews are supported out of our Regional office in OKC and branch offices in LA & TX.  Successful candidates will have experience managing a multi-state operation and bring experience in a services industry.  

BASIC PURPOSE: Safely executes operational strategies and objectives across a region or multiple regions. Understands each business line service and manages improvement of operational efficiency. Exceeds the service delivery of overall customer satisfaction based on established indicators. Ensures that all businesses are following Company standard operating and human resource processes. 

ESSENTIAL FUNCTIONS: 

• Develops and improves operational efficiencies either directly or indirectly through subordinate; 

• Reviews analysis of activities, costs, operations and forecast data to determine operational progress toward stated goals and objectives; 

• Drives profitability; 

• Collaborate with key functional support teams Safety, Human Resources, Finance. 

• Actively works to gain the respect of subordinates through daily interaction with subordinates, promoting teamwork, harmony and productivity; 

• Understand each business contract and how to ensure work is done as provided for in the contract language, thereby eliminating penalties; 

• Develops and maintains a staffing plan, including planning for turnover and increasing operational efficiencies through the development of technical skills and abilities of all employees; 

• Ensures all managers create training plans for all technicians to increase knowledge in existing role as well as increased skill levels of in other needed areas; 

• Drive a relentless focus on personal ownership of the safety performance across the region. Ensures a safe and healthy work environment is maintained at all times and all personnel are trained in operational safety policies, procedures and requirements; 

• Enforces company safety policies and ensures safety equipment is provided as needed to employees so they may safely perform the duties of their jobs without injury to themselves or others; 

• Conducts performance appraisals per company policy, and provides feedback to subordinates as needed to ensure optimum performance of each employee; 

• Upholds and models DCS’ Values and Code of Conduct. 

• Responsible for the management and safe operations of the assigned contracts; 

• Ensure customer satisfaction is a key outcome across the region. Establish and maintain positive customer relationships; 

• Responsible for the P&L in the region(s). 

• Develop and periodically revise a multi-year work plan for the maintenance and operations of all projects under the specifications under the contract; 

• Responsible for selection, management and utilization of sub-contractors; 

• Ensure all staff are abiding by all federal, state and local laws within the scope of their contracts; 

• Drive innovations within projects assigned within the region. 

• Work with SVP/ Sales teams to ensure project renewals are captured. 

• Work closely with corporate staff departments closely to both comply with corporate policies and optimize local performance while utilizing that support effectively; 

• Ensure high levels of contractual compliance for all projects in the region. 

• Help fuel and lead growth in the region 

• Build and Manager Budgets and Overheads to the Goal of DCS expectations 

Success in this role will be measured by: 

• Achieve committed financial results 

• Project performance achieves target margins, safety performance and customer scores. 

• Contribution to the development and execution of the strategic plan focused on margin improvement and growth of the business 

• Development of a high caliber, accountable, team 

• Must possess the capacity to grow and manage an overall operation with multiple projects within the region. 

• Must be able to drive improvement in operational efficiency, revenue and margin. 

• Ability to demonstrate successful client retention and outstanding customer relationships. 

• Individual must be comfortable with taking measured risks and be a catalyst for change. 

• Successful at implementing systems, policies and initiatives that drive solid business performance. 

• Strong tactical and hands-on orientation with ability to work in a 24/7 environment. 

• Strong management and leadership skills with the ability to attract, develop and retain talent at all levels. 

REQUIREMENTS: 

• Bachelor’s Degree in related field is preferred 

• Advanced degree preferred 

• 10 plus years’ experience in a service-based environment 

• Experience in driving profitable financial results 

• Experience with forecasting and budget preparation 

• Experience in driving safety initiatives 

• Excellent interpersonal skills and a collaborative management style 

• Excellent verbal, analytical, organizational, writing and presentation skills 

• Excel at operating in a fast-paced environment 

• Strong multi-tasking skills 

• Excellent computer skills, particularly Excel 

• High sense of urgency 

• Management experience required 

• Highway maintenance experience is preferred 

Benefit Highlights:

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) 
• Generous Paid Time Off
• Career Development

DCS is an equal opportunity employer and complies with all hiring and employment regulations. In the event an ADA accommodation is needed, DCS is happy to help all employees achieve gainful employment in an atmosphere where they are appreciated and respected. DCS offers subcontracting services to government agencies as such, candidates may be subject to pre-employment screenings such as criminal background checks, pre-employment, post-accident & reasonable impairment drug screenings, motor vehicle record checks, etc. as such, DCS complies with all federal and state regulatory guidelines including the FCRA.