Bilingual Patient Intake Specialist (Hybrid)

Santa Cruz, CA

About the Opportunity

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Bilingual (Spanish) Patient Intake Specialist who is willing to think creatively and empathically to help our team change the way people access healthcare. They will play a critical role on our team by directly engaging with and onboarding individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.

What You’ll Do

• Support the care team by intaking new patients into the Enhanced Care Management (ECM) program by gathering key social, behavioral, and clinical information
• Provide clear communication with the patient and make sure they fully understand the ECM program features and benefits
• Create a safe, compassionate environment to build immediate rapport and trust with our patients 
• Coordinate a clean hand-off to a Lead Care Manager and schedule their new patient introduction meetings
• Assist with operations quality improvement projects to optimize the process for our patients and team

What You’ll Need 

• 1+ years of experience working in a fast-paced healthcare environment providing administrative support and intaking new patients
• Experienced with gathering sensitive patient information, documentation, and scheduling appointments  
• You are physically located near Santa Cruz, CA and able to work on-site ~50% of the time
• Field Ops requires you to maintain reliable transportation for in-person engagements
• Virtual Ops requires a quiet, HIPAA compliant and internet connected space 
• Bilingual with excellent communication skills with proficiency reading, writing, speaking, and listening in both English and Spanish
• An ability to input data quickly and accurately (40+ WPM is ideal)
• You are a fantastic listener, skilled at “reading people” and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask
• You are results driven with a proven track record of exceeding performance indicators
• You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care
• You have strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise)
• Strong proficiency with GoogleSuite applications, experience with Slack, Looker (or other comparable data tools)
• Requires a quiet, HIPAA compliant and internet connected space
• Dedicated to supporting and improving the care for many underserved populations

Because We Value You: 

• Compensation: $22-25/hour depending on experience
• Equity compensation package
• Flexible vacation policy – take the time you need to recharge
• Comprehensive health, vision & dental insurance
• 401k through Guideline
• Work entirely from the comfort of your own home
• Gas reimbursements for on-site engagement days
• Monthly $100 work from home expense stipend 
• We provide the equipment needed for the role
• Opportunity for rapid career progression with plenty of room for personal growth!

Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. 

Pair Team participates in E-Verify to verify employment eligibility for new hires. 

Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

The talent team will only reach out via email from @pairteam.com email addresses. We do not conduct any TA business outside of our @pairteam.com emails. If you’re ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to recruiting@pairteam.com. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below.

Thank you!