Loan Servicing Specialist

As a Loan Servicing Specialist at Chimera Investment Corporation, your main responsibilities include supporting the Asset Management Team in managing residential whole loans and real estate owned properties. You will review and analyze loss mitigation deals, enhance portfolio performance through servicer oversight, and process requests related to construction draws and payoffs. You'll also maintain and learn proprietary mortgage databases and generate reports that provide insights into portfolio performance.

To become a Loan Servicing Specialist at Chimera Investment Corporation, you should ideally have a Bachelor’s or Associate’s degree, along with at least 1 year of experience in the mortgage industry. Strong technical skills, particularly in Microsoft Office Suite, are essential, and familiarity with MySQL, SQL Server, or MS Access is a plus. You will need to demonstrate attention to detail and excellent communication skills to thrive in this role.

The work environment for a Loan Servicing Specialist at Chimera Investment Corporation is dynamic, collaborative, and diverse. You will be part of a small team that values integrity, intellectual curiosity, and teamwork. The company fosters a positive atmosphere where employees are encouraged to voice their ideas and tackle complex challenges together, while also enjoying significant growth opportunities.

Chimera Investment Corporation offers a comprehensive benefits package to its Loan Servicing Specialists. This includes 4 weeks of paid time off, medical, dental, and vision insurance, a 401(k) retirement plan with matching contributions, continuing education reimbursement, and a charitable giving employee matching program. The company values its employees' wellbeing and growth, making it an attractive place to work.

Success as a Loan Servicing Specialist at Chimera Investment Corporation hinges on several key skills. You will need strong analytical skills for reviewing loan deals and enhancing portfolio management. Excellent written and verbal communication skills are a must for effective collaboration with internal and external parties. Additionally, being detail-oriented and possessing critical thinking and problem-solving abilities will help you thrive in this fast-paced environment.

While discussing your experience in the mortgage industry, focus on specific roles, responsibilities, and achievements that directly relate to loan servicing. Highlight any relevant metrics, such as how you improved portfolio performance or successfully managed challenges, to showcase your expertise and proficiency in the field.

When answering this question, describe your approach to prioritizing tasks and managing time effectively. Share an example of a stressful situation you faced, how you organized your work, and the strategies you employed to meet deadlines without compromising quality.

Discuss specific methods you use to monitor and analyze portfolio performance, such as loss mitigation strategies or servicer oversight. Showcase your analytical skills by providing an example of how your actions led to tangible improvements in a previous role.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Begin with a brief context of the challenge you faced, explain your role and actions taken within the team, and conclude with the positive outcome generated by your collaboration.

Describe your experience with mortgage databases and reporting tools, mentioning specific software and systems you’ve worked with. If you’re familiar with proprietary systems, express a willingness to learn and adapt quickly to Chimera Investment Corporation's specific database.

Emphasize the critical nature of attention to detail in loan servicing, particularly when reviewing documents or managing financial data. Provide an example where your detail orientation positively impacted a project or a team’s success, reinforcing the necessity of this skill.

Highlight your communication experience, particularly in conveying complex information clearly and concisely. Share an instance where your communication skills helped facilitate an understanding or introduced a successful solution to a stakeholder issue, reiterating their relevance in fostering collaborative relationships.

Discuss personal organizational strategies you deploy, such as to-do lists or digital tools, and illustrate your motivation for efficiency and productivity. Give an example of a time when your organizational skills helped you successfully manage competing priorities.

Elaborate on methods you would use to assess loss mitigation opportunities, utilizing data analysis and market understanding. Include an example if possible, discussing a successful experience in navigating a similar situation in the past.

Express your enthusiasm for the role and the company, showcasing an understanding of Chimera's mission and values. Reference specific aspects of the company that resonate with you, such as its commitment to collaboration, integrity, and career development.