Job details

Customer Support L1 Agent (3 month contract)

Palta is seeking Seasonal Customer Support L1 Representatives to enhance customer interactions across email and chat channels, supporting their diverse portfolio of health-focused mobile apps.

Skills

Excellent customer service
Technical support experience
Fluency in written English
Tech-savvy
Organizational skills under stress

Responsibilities

Monitor incoming messages via Email and Chat channels
Handle user feedback professionally and empathetically
Collaborate with other teams and colleagues on resolving issues
Turn potentially negative customer interactions into positive experiences

Benefits

Competitive salary
Fully remote position
Premium SIMPLE subscription
Emergency days

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By Palta

Palta is a health & well-being technology company. We're guided by real passion and curiosity to transform bright ideas into worldwide products with delivering real results. - 2,4m subscribers - 46m MAU - 600+ employees Two-thirds of diseases a...

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FUNDING

Series B

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

TEAM SIZE

51-200

LOCATION