Solutions Engineer (Sales Engineer)

As a Solutions Engineer at Paragon, your primary responsibilities include collaborating closely with Account Executives throughout the sales process, presenting technical demos to potential clients, and driving the discovery process to identify customer pain points. You will also be tasked with designing technical proofs of concept to validate Paragon as a fitting solution for clients' needs, ensuring an exemplary understanding of our product features and system architecture.

To thrive as a Solutions Engineer at Paragon, candidates should have at least 3 years of experience in a Technical Sales Role and a minimum of 2 years in software development, ideally familiar with JavaScript and web application architecture. Strong communication skills are essential, allowing you to convey complex technical concepts to all types of audiences effectively.

Excelling as a Solutions Engineer at Paragon requires a blend of strong technical knowledge and outstanding interpersonal skills. Being customer-obsessed is crucial, as you'll be focused on anticipating customer needs. Additionally, a proven track record of exceeding sales quotas and the ability to adapt complex technical information to diverse audiences will set you apart in this role.

The Solutions Engineer at Paragon plays a critical role in our sales strategy by acting as the primary technical liaison with customers. This role supports Account Executives by providing insights into product capabilities, addressing technical inquiries, and designing tailored demos that directly align with customer objectives, thus enhancing the overall sales process.

Paragon offers competitive benefits for the Solutions Engineer position, including comprehensive health, dental, and vision insurance, unlimited paid time off (PTO) to promote work-life balance, and an attractive compensation package ranging from $140,000 to $180,000 plus equity-based compensation, ensuring our team members are well taken care of.

When answering this question, focus on specific experiences where you partnered with Account Executives or engaged with clients directly to solve problems using technical solutions. Mention any successful sales cycles you've managed and how your technical skills supported those efforts, particularly in software development or presenting technical solutions.

In your response, emphasize the importance of active listening and consultative questioning. Provide examples of how you've used discovery calls or meetings to uncover customer challenges and how you documented this information to tailor your solutions accordingly.

Detail a specific situation where your technical demo significantly impacted a potential customer's decision. Highlight how you tailored the demo to their unique challenges and what feedback or results you received afterward.

Discuss your techniques for simplifying technical jargon into relatable concepts, perhaps by using analogies or visual aids. Mention any experiences where this skill helped bridge communication gaps between technical and non-technical teams.

This question allows you to demonstrate your understanding of Paragon's products. Highlight the unique features of Paragon's integration platform, how it enhances customer workflows, and perhaps mention the company’s vision and successes in building strong SaaS integrations.

Explain your approach to objections by remaining calm and receptive. Offer a specific instance where you addressed a technical concern, explaining how you provided clarity and turned the objection into a positive discussion point, reinforcing confidence in Paragon’s solutions.

Illuminate the importance of teamwork in your previous roles. Describe scenarios where collaboration with Account Executives, Product teams, or Customer Support led to improved outcomes for the client or the sales process.

When answering this question, use the STAR method: describe the Situation, Task, Action, and Result. Focus on what you did differently that led to exceptional outcomes, emphasizing your technical expertise and consultative approach that facilitated a successful sale.

Articulate your belief about the importance of communication skills, particularly in translating technical information. Reflect on how this skill has contributed to your successes and allowed you to build strong client relationships.

Outline the methods you use to keep yourself informed, such as attending workshops, following industry news, or engaging with professional communities. Mention how this dedication to continuous learning benefits your contribution as a Solutions Engineer.