Part-Time IT Service Desk Support Specialist
JOB DESCRIPTION AND POSITION REQUIREMENTS:
The Penn State IT Service Desk is seeking enthusiastic and customer-focused students for our Student IT Support Specialist roles. These positions are part-time. A minimum commitment of 12 hours per week is required, with hours ranging from 8 a.m. to 10 p.m., 7 days a week. As this job entails both in-person and remote work, you MUST have a computer with stable internet connection, a quiet environment, and headphones with a built-in microphone.
Responsibilities:
Respond to customer inquiries via phone, email, and in-person
Diagnose and troubleshoot technical issues reported by users
Provide basic IT support in various professional settings
Follow up with users to ensure their issues have been resolved in a timely manner
Create and maintain documentation for IT systems and procedures
Assist with various IT projects and initiatives
Qualifications:
Current enrollment at the University Park Campus
Strong communication and customer service skills
Basic knowledge of IT systems and troubleshooting procedures
Ability to work independently and within a team environment
Strong attention to detail and time management skills
Penn State is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here .
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applications without regards to race, color, religion, age, sex, sexual orientation, gender identify, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State Covid-19 Vaccination or Testing Requirements
Penn State is committed to the health of our local and global communities. As a condition of employment, all employees are required to comply with COVID-19 vaccination or testing requirements. Click on Penn State Covid-19 Vaccination or Testing Requirements to learn about the requirements as well as general COVID-19 information at Penn State.
By
Penn State
There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the posit...
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