Patient Access Representative Intermediate

Department: 16008932 Revenue Cycle Management Registration Mercy
Shift: Evening/Night (United States of America)
Hours: 24
Contract: SEIU-4-Mercy Service Workers
Weekend Rotation: Every Other
Job Profile Summary: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.
Job Description:

Principle Responsibilities

• Greets and welcomes patient in person.
  • Collects demographic and insurance information.
  • Checks in or interviews patient to complete appropriate paperwork.
  • Directs patient to their appointment or procedure.
  • Documents any issues and resolutions in electronic medical record.
  • May assist in scheduling add-on appointments.
• Verifies eligibility and benefits information for payers and interprets results.
  • Obtains cost information and explains information to patient if necessary.
  • Obtains signatures from patients as needed.
  • Collects co-pay or deductibles. Determines patient need for financial counseling and offers to explain resources available.
  • May order supplies in designated work area.
• Uses resources, tools and procedures to complete accounts in assigned work queues.
• Assists patient in completion of request for information forms and submits to appropriate department.
  • May gather medical record information from all departments for collection and distribution.
  • May mentor new staff.
• Other duties as assigned.

Job Requirements

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred
• 2 to 5 years of revenue cycle experience required and
• 2 to 5 years of customer service experience required and
• 0 to 2 years of general office experience required and
• 0 to 2 years of experience using computers including an electronic medical record, Microsoft Word, Excel and Outlook required

Physical Demands
Light Work:
Lifting weight Up to 20 lbs. occasionally, Up to 10 lbs. frequently

Additional Job Description:

0.6 E/N role Registering patieints in the ED. Schedule is every other second weekend, 330p-12a on weekends.