Content Moderation Specialist - job 1 of 2

As a Content Moderation Specialist at Patreon, your primary responsibilities will include investigating user reports for violations of our Sexual Content and Violence and Gore Policies, reaching out to users involved regarding corrective actions, and responding to inquiries from users under the Content & Policy team's domain. Additionally, you’ll help research and implement best practices to create a safer environment for creators and their fans.

To be considered for the Content Moderation Specialist position at Patreon, you should have a Bachelor’s degree or equivalent work experience. Strong communication and analytical skills are essential, along with an ability to manage empathy while investigating policy violations. Prior experience in content moderation is preferred, but passion for Patreon's mission and values is highly valued.

At Patreon, a Content Moderation Specialist will develop critical judgment and communication skills as they navigate policy enforcement with empathy. Additionally, you will gain extensive knowledge of trust and safety responsibilities, abusive user tendencies, and the latest strategies tech companies utilize for online safety.

Yes! The Content Moderation Specialist role at Patreon is remote, with a focus on those located in Omaha. However, the position may also require occasional international travel to collaborate with other team members or participate in training and development activities.

Patreon offers a comprehensive benefits package for Content Moderation Specialists, including competitive salary, equity plans, unlimited paid time off, healthcare, commuter benefits, stipends, parental leave, and a 401(k) plan with matching. We value our team members and strive to provide a supportive work environment.

Handling difficult conversations is about balancing firmness with empathy. Start by clearly explaining the specific violation while actively listening to the user's perspective. Keep your tone kind but assertive, ensuring that they understand the necessary actions being taken and why.

When analyzing ambiguous information, it's important to gather as much data as possible before making decisions. Share a specific instance where you identified key details, made logical inferences, and consulted relevant policies or teammates to reach a conclusion.

To maintain a safe online environment, I would employ preemptive measures by continuously reviewing content, fostering open communication with users, staying updated on industry trends, and advocating for user education on policy guidelines to reduce misunderstandings regarding content.

Empathy allows content moderators to understand the creators' passion and the context behind their content, helping them make informed and fair decisions. When users feel heard, it fosters a supportive community and encourages compliance with platform guidelines.

To stay updated with trust and safety guidelines, I regularly review policy updates from the company, participate in relevant training sessions, and engage in discussions with colleagues about emerging trends in content moderation and online safety.

Prioritizing user reports involves assessing the severity of each case and the potential impact on users. I would categorize reports based on urgency, ensuring serious violations are addressed first, while also allocating time for less critical investigations.

Teamwork is essential in content moderation as it allows for diverse perspectives on difficult cases. Collaborating with team members helps to share insights, align on policies, and ensure that we are enforcing guidelines consistently and fairly.

When approaching policy gray areas, I ensure that I thoroughly analyze both the policy and the specific content in question. It’s crucial to document my reasoning and recommendations, and I would seek feedback from colleagues or supervisors to foster consensus before taking action.

My motivation stems from a passion for creative expression and a belief in the importance of protecting user communities. Working for a platform like Patreon aligns with my values, and I am eager to support creators while ensuring a safe environment for their artistic endeavors.

Success in the role of a Content Moderation Specialist can be defined by creating a safe and respectful environment for users, fostering positive engagement from creators, and ensuring that policy enforcement leads to clear understanding and compliance among the community.